Associate Director III - Associate Director of Student Account Services

General Requirements:

Bachelor's degree in Business, Finance, Higher Education, Management or related field. Five years of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Plans, organizes, and directs the day-to-day operations of a department with the oversight of the Director. Performs highly complex managerial work providing direction and guidance in operations and training in the department.

Primary Responsibilities (Staff Positions Only):

• Oversees the Student Account Services training and operations. Develops and oversees a structured training plan.
• Provides direction and support for daily operations to ensure a high quality of service is being provided to students, internal departments and outside vendors.
• Serves as a Student Account Receivables (AR) lead for any hardware or software implementation, upgrade, or patches impacting Student Account Services.
• Provides leadership to the department by ensuring customer needs are met with efficient services that are timely and appropriate.
• Handles escalated customer issues related to any Student AR services.
• Develops, implements, and evaluates procedure manuals and ensures that system and university policies and state and federal regulations are upheld.
• Oversees front line operations and third-party services.
• Ensures staff scheduling is optimized so services are handled in an efficient manner at all times of the year.
• Assists with the beginning of term processes.
• Participates in strategic planning. Identifies areas of needed change and makes recommendations to improve operations.
• Serves as a departmental representative in meetings. Works with other departments across campus. Establishes and maintains good working relationships.
• Attends and presides over other functions within Student Account Services in absence of another Associate Director and/or at Director's request.
• Makes decisions independently under the authority of the director when the director is absent. Enforces department policies and procedures.
• Performs other related duties as assigned.