Associate Director, Learning Solutions
Position Summary
The Associate Director, Learning Solutions reporting to the Senior Director of Open Enrollment Programs, drives sales and enrollment growth for a designated portfolio of open enrollment programs. This role focuses on maximizing participation through proactive outreach, consultative selling, timely inquiry management, and high-impact client interactions and presentations. The Associate Director engages global executives and HR/learning & development professionals via in-person and virtual channels, delivering the Columbia Business School Executive Education brand, faculty expertise, and organizational impact. The ideal candidate excels in consultative sales and account management, thrives in a fast-paced, cross-functional environment, and is adept at building relationships at both individual and corporate levels to support an international client base.
About CBS
For over a century, Columbia Business School has helped develop leaders and builders of enterprises who drive value for their stakeholders and society at large through our MBA, MS, PhD, and Executive Education programs. We are equally committed to cultivating new scholars and teachers, and to creating and disseminating pathbreaking knowledge, concepts, and tools which advance the understanding and practice of management through our faculty research and PhD programs.
Our vision is simple: to develop ideas and leaders that transform the world—from the very center of business. Our ever evolving curriculum - featuring pioneering courses, STEM certification, and immersive experiential learning -prepares students to excel in key areas such as digital transformation, entrepreneurship, and innovation, twenty-first century finance, the intersection of business and society, and climate and sustainability. The CBS administration enables CBS’ educational and scholarly mission through strategic and operational guidance and support, optimizing School resources through well-designed, transparent processes with a culture of respect for all.
Responsibilities
Sales Strategy & Portfolio Ownership
- Directly responsible for the sales and enrollment targets for an assigned portfolio of open enrollment programs.
- Proactively generate opportunities through targeted outreach, face-to-face/virtual meetings, and corporate HR engagement.
- Maintain an accurate, market-aligned sales pipeline and, in collaboration with the Senior Director, establish and track annual quantified metrics.
- Manage various target audience pipelines, including B2B, B2C, and Certificate in Business Excellence participants, to maximize enrollment and foster repeat business.
Business Development & Client Relationship Management
- Arrange and lead virtual and in-person business development sales meetings to present Executive Education offerings and faculty caliber.
- Participate in business development calls, including external meetings, industry events, and conferences.
- Represent Columbia Executive Education at various domestic and international business development trips and HR conferences.
- Assist with the preparation of client proposals, pricing documents, and other marketing materials.
- Independently manage various sales and business development projects and partnerships as allocated by the Senior Director.
Enrollment Management, Advisory & Sales Operations
- Respond to all assigned program inquiries in a timely manner and work closely with potential clients to manage their needs.
- Counsel and advise prospective participants to attend portfolio programs that best match their professional objectives.
- Evaluate and approve program applications and invoices for assigned programs.
- Lead and offer solutions for sales process improvements that leverage sales, marketing, CRM, and analytic tools.
- Collaborate with business development and marketing teams on research, data analysis, and performance reviews to refine strategies.
- Contribute to maintaining CRM customer and account information.
- Perform additional duties as required to support team and departmental objectives.
Minimum Qualifications
- Bachelor’s degree and/or its equivalent required.
- Minimum 3-5 years of related experience required.
- Proven consultative sales and account management experience, ideally selling complex professional/educational products to global audiences.
- Excellent interpersonal, written, and verbal communication skills.
- Strong customer service orientation with meticulous attention to detail and time management.
- Strategic mindset, analytical abilities, creative problem-solving, and comfort in a fast-paced environment.
- Self-starter with initiative, able to manage multiple priorities, meet tight deadlines, and work independently or collaboratively.
- Proficiency in Microsoft Office.
Preferred Qualifications
- Sales experience is highly preferred.
- Familiarity with Salesforce or similar CRM systems.
- Bilingual skills or international market experience.
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