Associate Director of Alumni Relations
GENERAL STATEMENT OF DUTIES:
In collaboration with and in support of the Director of Alumni Relations, this position coordinates and executes alumni engagement programs, events, and communications for Framingham State University.
This role plays a key operational and programmatic support function in advancing the University's alumni engagement strategy. Responsibilities include event execution, communications coordination, alumni affinity group management, volunteer management and CRM/data management. The position supports the University's strategic priorities by ensuring high-quality implementation, consistent communication, and strong constituent experiences.
Strategic & Programmatic Support
- Support the Director of Alumni Relations in the execution of the University's alumni engagement strategy.
- Assist in tracking key performance indicators (KPIs) for events, communications, and engagement initiatives.
- Support collaborative programming with campus departments that connects alumni with academic and student experiences.
Event Coordination & Execution
- Coordinate and execute alumni events and programs in alignment with University strategy, including logistics, registration, and on-site support.
- Support planning and implementation of signature events (e.g., Alumni Weekend, Homecoming) under the direction of the Director.
- Maintain and update the master calendar of alumni events and communications.
- Supervise and support student workers assisting with events and alumni programs.
Affinity Groups & Volunteer Support
- Support alumni affinity groups through coordination of communications, meetings, events, and volunteer engagement activities.
- Coordinate logistics and communications for volunteer-led initiatives (e.g., reunion committees, mentorship programs) in partnership with the Director.
- Track participation and engagement metrics for affinity groups and volunteer activities.
Communications & Marketing Execution
- Draft and coordinate promotional content for alumni events and initiatives, aligned with overall communications strategy set by the Director.
- Assist with the execution of alumni communications, including newsletters, surveys, and targeted outreach.
- Collaborate within the Office of Development and Alumni Relations to ensure timely and consistent messaging.
Data Management & Reporting
- Utilize the existing Customer Relationship Management CRM system to create invitation and outreach lists, manage event registration and attendance tracking, record alumni engagement and volunteer activity
- Ensure timely and accurate data entry and maintenance.
Constituent Services
- Provide responsive, professional support to alumni, assisting with inquiries and connecting them to engagement opportunities.
- Support stewardship and recognition efforts for alumni volunteers and participants.
General Support
- Support department-wide initiatives, projects, and events as needed.
- Perform other duties as assigned.
- Accountable for ensuring that equal opportunity, inclusion, and equity are integrally tied to all actions and decisions in areas of responsibility.
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