Position Description
The Associate Director of Housing Operations manages the
logistical, operational, and facility-based functions of campus
housing. This position ensures efficient occupancy management,
oversees housing software systems, directs room assignment
processes, leads departmental key management, and collaborates
closely with Plant Operations and external vendors to maintain
safe, functional residential spaces. This role serves in the
professional staff on-call emergency response rotation.
Position Responsibilities
- Occupancy Management & Assignments: Direct
all room selection, room changes, housing contract administration,
exemption requests, and occupancy forecasting.
Facilities & Vendor Relations:
Act as the primary liaison to Plant Operations, tracking work
orders, damage assessments, and capital improvement projects.
Manage relationships with laundry, micro-fridge, and key control
vendors.
Systems Administration: Manage the department's
housing management software (StarRez), data reporting, departmental
key management, and billing processes in coordination with
Financial Aid and the Bursar.
Summer Operations: Oversee summer housing logistics and
early arrivals; collaborate with Conferences on summer conference
housing operations.
Embodies values of caring and compassion, justice and
integrity, competence and affirmation.
Seeks to treat each member of the campus community with
fairness, dignity and respect seeking a spirit of unity and harmony
as we join together to achieve our common mission.
Qualifications
Required: Master's degree in Higher Education, Business
Administration, or related field; 3—5 years of professional
experience in housing operations, assignments, or facilities
management.
Preferred: Expertise in specialized housing software systems
and data analysis.