Associate Director of Transfer and Adult Student Services

Job Details

Position Details

Classification Information

Position Classification Title

Academic Services Professional, Specialist

FLSA

Exempt

Position Class

89834

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

The Associate Director of Transfer and Adult Services provides strategic leadership and operational oversight for initiatives supporting transfer students, adult learners, and nontraditional populations. This role is responsible for developing, implementing, and assessing programs that enhance recruitment, onboarding, retention, and success of these student groups. A key component of this position includes leadership and coordination of initiatives related to Project Kitty Hawk, ensuring alignment with institutional goals and statewide workforce and adult learner engagement efforts.

Responsibilities of the Associate Director of Transfer and Adult Services include:

Leadership & Strategy

• Develop and execute a comprehensive strategy to recruit, enroll, and support transfer and adult learners.
• Provide leadership for policies, programs, and services tailored to non-traditional student populations.
• Collaborate with campus stakeholders to ensure seamless pathways for transfer students and adult learners.
• Oversee processes that relate to articulation agreements, MOUs, and student success.
• Support initiatives deemed priority by the Director of Transfer and Adult Services

Project Kitty Hawk Oversight

• Serve as the primary institutional liaison for Project Kitty Hawk initiatives.
• Coordinate implementation of Project Kitty Hawk programs, including adult learner re-engagement and workforce-aligned credential pathways.
• Monitor program effectiveness, track outcomes, and provide regular reports to institutional leadership.
• Ensure alignment of Project Kitty Hawk efforts with institutional strategic priorities and enrollment goals.

Transfer Student Services

• Oversee articulation agreements and partnerships with community colleges and other institutions.
• Streamline transfer credit evaluation processes and ensure transparency for prospective students.
• Develop targeted outreach and communication plans to attract transfer students.

Adult Learner Services

• Design, oversee, and implement programs that address the unique needs of adult learners, including flexible scheduling, prior learning assessment, and career-focused pathways.
• Provide guidance and support services tailored to working professionals and returning students.
• Collaborate with academic departments to expand offerings suitable for adult learners.

Collaboration & Partnerships

• Build and maintain relationships with community colleges and employers.
• Partners with academic advising, financial aid, and student success teams to support holistic student experiences.
• Represent the institution at external events, including transfer fairs and adult learner recruitment initiatives.

Data & Assessment

• Analyze enrollment trends and student success metrics for transfer and adult populations.
• Use data to inform decision-making and improve program effectiveness.
• Prepare reports and presentations for senior leadership and external stakeholders.

Staff Supervision

• Supervise professional and support staff within transfer and adult services.
• Provide training, mentorship, and performance evaluations.
• Foster a collaborative team environment.

Position Information

Position Number

143410

Working Position Title

Associate Director of Transfer and Adult Student Services

Building and Room No.

Cleon F. Thompson Center 2nd Floor

Appointment Type

Permanent Full-Time

If Time Limited.

No

Appointment Length.

12

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Not Mandatory

Normal Work Schedule

8:00 am – 5:00 pm/ 9:00 am – 6 pm; Monday – Friday with some evening and weekend work hours. plus Travel Required

Department Required Skills

Required:

• Bachelor’s degree in higher education, counseling, business, or related field (Master’s preferred).
• Minimum of 5 years of experience in admissions, enrollment management, or student services, with a focus on transfer or adult learners.
• Demonstrated experience managing programs or initiatives.
• Strong organizational, communication, and leadership skills.

Preferred Years Experience, Skills, Training, Education

Preferred:

• Experience working with statewide initiatives such as Project Kitty Hawk or similar adult learner re-engagement programs.
• Knowledge of transfer credit evaluation systems and articulation agreements.
• Familiarity with CRM systems and enrollment analytics tools.

Required License or Certification

Valid US Driver's License

Yes

Commercial Driver's License Required

No

Physical Required

No