Auxiliary Services Manager

Job Details

Position Details

Classification Information

Position Classification Title
Business Operations Professional, Dept Business Mgr

FLSA
Exempt

Position Class
89771

Position Overview

Join the Ramily!

Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

Join the Ramily! Winston-Salem State University is seeking an Auxiliary Services Manager.
The Auxiliary Services Manager provides operational oversight, contract administration, and performance management for key outsourced auxiliary service programs that support campus life and contribute to institutional revenue generation. This position serves as the primary liaison between Winston-Salem State University and external service providers, ensuring effective service delivery, contractual compliance, and alignment with institutional goals. Reporting to the Deputy Chief Operating Officer, the position oversees vendor relationships related to dining services, bookstore operations, vending services, beverage exclusivity agreements, licensing and branding programs, mail services, and Ricoh Printing Services (managed print services and campus printing solutions). The Auxiliary Services Manager works collaboratively with the Deputy Chief Operating Officer to evaluate auxiliary financial performance and assist in determining appropriate auxiliary rate structures, including dining-related rates, based on service costs, contractual obligations, and institutional objectives.

Responsibilities of the Auxiliary Services Manager include:

Operational Oversight and Contract & Vendor Management

• Supervise the Mailroom Supervisor and support efficient campus mail operations
• Coordinate service delivery between vendors and campus stakeholders
• Assist in planning for major campus events impacting auxiliary services
• Support implementation of service improvements and new initiatives
• Monitor campus printing operations in coordination with Ricoh to ensure service continuity and issue resolution
• Serve as the university’s contract administrator and relationship manager for outsourced auxiliary service agreements
• Monitor vendor performance, service quality, and compliance with contractual terms
• Review operational and financial reports from vendors
• Coordinate contract renewals, amendments, and competitive procurements
• Resolve service issues and maintain productive vendor relationships
• Oversee the university’s managed print services vendor (Ricoh), including service performance, equipment utilization, cost controls, and contractual compliance
• Partner with IT, Procurement, and campus departments to optimize print fleet efficiency and user satisfaction

Dining Plan Administration

• Maintain student meal plan selections within appropriate institutional systems
• Respond to student inquiries regarding meal plan selections and required changes
• Load approved auxiliary rates into applicable systems
• Reconcile vendor invoices with meal plan participation and selection data to ensure accuracy and consistency

Financial Analysis & Rate Support

• Track auxiliary revenue streams and operational performance
• Collaborate with the Deputy Chief Operating Officer to analyze financial data and assist in determining auxiliary rate structures, including dining rates
• Support budgeting, forecasting, and financial planning activities
• Prepare reports and recommendations for leadership review
• Monitor managed print spend trends and recommend cost optimization strategies

Compliance & Administration and Strategic Support

• Ensure adherence to university policies, procurement standards, and regulatory requirements
• Maintain documentation and readiness for audit or review
• Coordinate with Legal, Procurement, Finance, Communications, and Information Technology offices as needed
• Ensure Ricoh services meet contractual SLAs, security standards, and audit requirements
• Participate in auxiliary services planning initiatives
• Identify opportunities for revenue growth, service enhancement, and cost containment
• Benchmark programs against peer institutions and best practices
• Evaluate opportunities to modernize campus print strategy, including print reduction and digital workflow initiatives

Position Information

Position Number
000007

Working Position Title
Auxiliary Services Manager

Building and Room No.
DJR room 200 (Business Services)

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.
12

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site

Normal Work Schedule
8am – 5pm
Occasional evenings and weekends as required.

Department Required Skills

• Bachelor’s degree in accounting, business administration or related field or equivalent training and experience.
• Minimum five (5) years’ budgeting and accounting experience.
• Demonstrated organizational, analytical, and communication skills

Preferred Years Experience, Skills, Training, Education

• Minimum of two (2) years of relevant professional experience in business operations, auxiliary services, contract management, vendor relations, or managed print services oversight; Working knowledge of managed print services operations and cost drivers
• Previous supervisory experience
• Experience working within a higher education environment
• Familiarity with outsourced service contract oversight; ability to interpret contracts and monitor compliance
• Ability to manage multiple vendor relationships simultaneously
• Effective interpersonal and collaboration skills; Strong problem-solving and customer-service orientation
• Familiarity with enterprise or auxiliary-related software platforms such as Banner, CBORD, or similar systems
• Experience with managed print environments or vendor-managed technology services (e.g., Ricoh, Xerox, Canon)

Required License or Certification
None

Valid US Driver's License
No

Commercial Driver's License Required
No

Physical Required
No

Posting Details

Internal Posting Only
No

Time Limited Position
No

Appointment Length

Salary
$70,000-$75,000

Open Date
03/05/2026

Close Date

Open Until Filled
Yes