Foster a collaborative, high-performing team culture grounded
in accountability, communication, and continuous improvement.
Maintain clear and consistent communication with team members
regarding program priorities, expectations, changes, and
operational needs.
Participate in program and Center meetings and communicate
relevant information and decisions to team members.
Provide coaching, performance feedback, and accountability;
address performance concerns appropriately; and support
professional development and growth.
Support workforce planning, hiring, onboarding, and team
development in collaboration with Center leadership and appropriate
University partners.
Delegate responsibilities effectively and establish clear
expectations, roles, and accountability within the team.
Build effective working relationships with internal colleagues
and external partners to support coordinated services and program
operations.
Program Operations and Workflow Management
- Oversee day-to-day Resource & Referral team operations to
ensure timely and appropriate response to calls, requests, intakes,
referrals, and follow-up activities
- Monitor team workload, coverage, and workflow and make
adjustments as needed to maintain service responsiveness and
program capacity.
- Identify operational challenges, develop & implement
solutions.
- Support implementation of program changes, new workflows, and
process improvements and ensure team members understand and
consistently apply updated expectations.
- Maintain and reinforce standardized processes that support
efficient, consistent, and high-quality service delivery.
- Serve as a point of escalation for complex referrals,
challenging situations, service barriers, and other issues
requiring additional consultation or judgment.
- Collaborate with the Program Leads and Center leadership to
address operational issues and support effective program
implementation.
Quality Assurance and Compliance
- Monitor team performance and work products to promote accuracy,
timeliness, consistency, and quality.
- Ensure staff maintain accurate, timely, and HIPAA-compliant
electronic case documentation, including referral, follow-up, and
outcome information.
- Support adherence to HIPAA, health and safety regulations,
contractual requirements, and organizational policies and
procedures.
- Identify trends, gaps, and opportunities for improvement in
service delivery and documentation and work with staff to address
them.
- Participate in quality improvement activities and contribute to
the development and refinement of program processes, resources, and
procedures.
Service Delivery and Program Support
- Maintain sufficient working knowledge of MHAP/MO-CPAP services,
workflows, referral processes, and statewide mental and behavioral
health resources to effectively supervise and support the
team.
- Provide consultation and problem-solving support to staff
related to screening, triage, referrals, provider scheduling,
follow-up, and complex resource needs.
- Periodically participate in direct service activities, calls,
or other program functions as needed to maintain operational
knowledge, support coverage, and respond to program needs.
- Support staff in developing individualized resource options
based on patient and family needs, geographic location, and
available mental health, behavioral health, and substance use
resources.
- Promote a responsive, respectful, and service-oriented approach
that supports engagement and satisfaction among patients, families,
and referral partners.
Resources, Data, and Process Improvement
- Oversee team efforts to maintain accurate and current statewide
mental and behavioral health resource information, including
identifying, vetting, and updating available resources
- Support the development and maintenance of program resources,
materials, policies, data, and processes.
- Monitor team-level data and performance information to identify
trends, inform workflow decisions, and support continuous quality
improvement.
- Contribute to programmatic updates, process improvement
initiatives, and implementation of program changes.
- Partner with the Program Leads and evaluation team, as
appropriate, to support accurate data collection and reporting and
to use information to improve program performance.
Other
- Perform other duties as assigned
Work Hours:
- Please note that this position requires some after-hours and
weekend shifts to provide full coverage for our resource access
hotline. Hours may shift on a weekly basis.
Shift
Monday – Friday
8:00 a.m. – 5:00 p.m.
Occasional nights and weekends
Minimum Qualifications
Master's degree in psychology, counseling, marriage and family
therapy, or social work and relevant licensure (or eligible to be
licensed within 12 months) within the State of Missouri.
Preferred Qualifications
Education: LCSW or LPC.
Years of Experience: Experience in child and adolescent and/or
perinatal behavioral health, particularly in primary care &
behavioral health integration settings, is desirable.
Anticipated Hiring Range
Salary Range: $70,000 - $79,000 annually
Grade: GGS - 010
University Title: COUNS HLTH/WELFARE/WELLNESS SR
Internal applicants can determine their university title by
accessing the Talent Profile tile in myHR.
Application Materials
In addition to the Online Application, please provide Resume and
cover letter.
Sponsorship Information
Employment visa sponsorship is not available for this
position.
Benefit Eligibility
This position is eligible for University benefits. As part of your
total compensation, the University offers a comprehensive benefits
package, including medical, dental and vision plans, retirement,
paid time off, short- and long-term disability, paid parental
leave, paid caregiver leave, and educational fee discounts for all
four UM System campuses. For additional information on University
benefits, please visit the Faculty & Staff Benefits website at
https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement
Equal Employment Opportunity
The University of Missouri is an
Equal Opportunity Employer.
To request ADA accommodations, please call the Director of
Accessibility and ADA at 573-884-7278.
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