Benefits And Employee Well-Being Specialist

Job Description:
Reporting to the Deputy Director of Human Resources and Director of Benefits, the Benefits and Employee Well-Being Specialist assists in the administration of employee benefit and retirement programs, including medical, dental, vision, life insurance, flexible spending accounts, 403(b) and 457(b) retirement plans, and time off programs.
The Specialist provides information, counseling, and assistance to employees regarding benefit programs. The role supports employees preparing to retire by answering questions, assisting with enrollments, and serving as a liaison to retirees so they can remain connected with the university through programming, continued support, and guidance. The position oversees the Retiree Health Plan and Health Reimbursement Arrangement programs and manages Live Well W&L, the university's wellness program. In addition, the Specialist finds innovative ways to champion a culture that supports a healthy balance of work and life.
The successful candidate will be highly organized and able to manage multiple competing priorities, shifting seamlessly between tasks and responding effectively to frequent interruptions. This role requires a strong communicator who can confidently present in group settings, engage thoughtfully in one-on-one conversations, and communicate clearly in writing. Communications responsibilities require both a customer service-focused skillset and the ability to develop, maintain, and share accurate benefits information and resources.
Learn more about what makes Washington and Lee University a great place to work and live at jobs.wlu.edu.

Essential Functions:

• Assists in the administration of benefit programs including medical, dental, vision, disability, life, 403(b) and 457(b) retirement, and time off programs. As benefits change, supports the implementation of new benefits programs and transition of benefits to new carriers. Assists with annual open enrollment. Ensures timely enrollment for benefits. Researches and responds to questions regarding benefits and coordinates with carriers when necessary to resolve issues. Ensures compliance with benefits policies.
• Presents benefits information to new employees during monthly orientation (wellness and work-life) and occasionally during weekly orientation (all other benefits). Presents annually to employees considering retirement, and occasionally on benefits-related topics during fall and winter academies.
• Oversees the Retiree Health Plan and Health Reimbursement Arrangement programs for retirees. Ensures funds are deposited and available in a timely manner and according to plan rules. Maintains RHP and HRA plan documents and coordinates associated mailings, audits, and tax filings.
• Works with retiring employees and retirees to answer benefit inquiries and resolve issues. Designs programming for retirees so they can maintain their connection to the University.
• Upon the death of a retiree or employee, works with beneficiaries to ensure survivors apply for and receive all appropriate benefits due under the plans.
• Manages Live Well W&L, the university's wellness program, by working to create a culture and practice of holistic wellness within the university community. Provides comprehensive programming including education, tools, and resources to encourage and support well-being and a healthy lifestyle. Organizes the annual 5k, a series of cooking classes and the wellness fair. Regularly assesses and reports on wellness program effectiveness.
• Creatively develops, communicates, and implements innovative programs focused on encouraging work-life balance.
• Actively engages with relevant Employee Resource Groups including the Disabilities and Chronic Conditions and Caregivers Groups, in support of programming and connection.
• Develops and implements comprehensive childcare support initiatives for employees, including identifying and curating local childcare resources, building partnerships with reputable childcare providers, and creating accessible guides to assist employees in navigating childcare options. Actively engages with the Caregivers Resource Group for programming and connection.
• Complies with the university's benefits plan documents, HR policies, and operating procedures, and applicable state and federal laws. Assists with audits, prepares and files required tax forms and prepares and distributes forms and notices for benefit programs as required. Assists with the university's retirement plan compliance, regulatory changes, plan monitoring and non-discrimination testing.
• In our team environment, contributes to additional projects and duties as necessary. Is familiar with employee leave programs and supports the Manager of Employee Leaves during busy times or extended absences.

Minimum Qualifications:

• Bachelor's degree in a related area plus 2-3 years of relevant experience or a combination of education and experience from which comparable skills are attained.
• Will need to become certified as a VICAP counselor (VA Insurance Counseling & Assistance Program) within six months of employment.
• Excellent interpersonal, organizational and communication (verbal and written) skills, initiative, and attention to detail are necessary to be successful in this role.
• Ability to manage multiple tasks and projects both independently and as a team.
• Ability to maintain discretion with confidential and sensitive data.
• Computing skills, including proficient use of Microsoft Outlook, Word and Excel are required. Knowledge of Workday preferred. Understanding of social media promotion for events required.

Application Instructions

Review of applications will begin March 24, 2026 and continue until the position is filled. Required materials include:

• Cover letter
• Resume
• Names and contact information for three professional references

Application instructions for internal and external candidates can be found at https://www.wlu.edu/employment-opportunities/jobs-at-w-l.

Campus Safety and Welfare Responsibilities:

This position is designated as a Campus Security Authority (CSA) in accordance with the Clery Act. This position is required to report Clery qualifying crimes to the Department of Public Safety and complete annual training about your reporting responsibilities under the law.

Position Type:
Exempt, Full Time, Benefit Eligible

Minimum Pay:
$63,844.00 - Pay Commensurate with Experience

Washington and Lee is an Equal Opportunity Employer seeking candidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not all‐inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.