Bookstore Associate - Customer Service Specialist Intermediate

Job Description

Under general supervision/procedural control, this position provides customer service in the Campus Store at both locations to HTC faculty, staff, and students, as well as clerical services necessary to perform cashiering. This position operates a payment window for tuition and certain department invoices in addition to the store PoS

Salary Range

$20.76 - $29.22 Hourly

Minimum Qualifications

• Math skills sufficient to perform simple math functions and make change at the cash register.
• English (speaking and/or writing and/or reading) sufficient to understand and respond to a variety of communications, such as product information, inventory, and detailed instructions and procedures, to all customers of the college both verbally and in writing.
• Customer service skills sufficient to provide prompt, courteous and accurate information in person, on the phone, via email, and other written correspondence
• Physical Demands (e.g., lifting, standing, sitting, pulling) sufficient to assist in stocking the bookstore.
• Demonstrates an effort to improve cultural competence and actively takes steps to include diversity training in professional development.

Preferred Qualification

• Associates Degree
• Two years' experience in retail inventory control and cash register procedures

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.

Work Shift (Hours / Days of work)

Full-Time / M-F

Telework (Yes/No)

No

About

Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.

Hennepin Technical College with campuses in Brooklyn Park and Eden Prairie is a member of the Minnesota State Colleges and Universities System. The college is strategically positioned to meet the economic and workforce development needs of business and industry throughout Minnesota. Hennepin Technical College faculty and staff are committed to preparing students to be successful in obtaining the education and skills that can result in employment and a career. Curriculum is industry validated and delivered in an environment that emulates the work setting. Students receive a well-rounded educational experience that gives them the skills and ability to secure the first job in their career as well as to advance in their career. For more information about Hennepin Technical College, please visit our website at: http://www.hennepintech.edu