Breast Imaging Specialist

Position Summary

Under supervision, the Breast Imaging Specialist provides follow-up for the Women's Imaging practice for all recall examinations and breast biopsy procedures. Schedules breast biopsy procedures and recall patient appointments. This position provides information to patients in a professional, accurate, caring, and sensitive manner. Tracks priors comparison addendums. Assists with preparation of all necessary credentialing records, follow-up records and medical audit for annual mammography inspection. Accurately tracks and enters all data into recall spreadsheet, Epic Breast Care Summary and Epic Breast Imaging dashboard.

Job Responsibilities

• Responsible for accurately tracking all Women's Imaging patients that require recall examinations and breast biopsy procedures. Maintains current knowledge of mammography, breast ultrasound, biopsy procedures and practice protocols.
• Serves as the main point of contact for all recall breast imaging exams and breast biopsy procedures. Explains procedures and schedules all patients recommended for breast biopsies via Epic.
• Contacts referring physicians, as needed, for prescriptions and to confirm receipt of patient results. Ensures that all required medical information and paperwork is completed prior to procedures.
• Contacts and schedules a large volume of patients for recall examinations. Maintains and distributes a rolling recall spreadsheet that is submitted to leadership staff on a weekly basis.
• Accurately tracks and enters all data into Epic Breast Care Summary and Epic Breast Imaging dashboard.
• Provides information to patients in a professional, caring, and sensitive manner regarding what to expect before, during and after procedures. Ensure the highest standards of customer service is provided to our Women's Imaging patients.
• Works independently and in collaboration with breast radiologists and the breast consult team to ensure all patient inquiries are addressed.
• Performs a thorough examination of the Women's Imaging schedule through clinical and priors review. Ensures recall, Bi-Rads 3 and biopsy procedures are scheduled correctly.
• Accurate and detailed reporting is made to ensure timely communication. Tracks the timely completion of priors comparison addendums by breast radiologists.
• Reviews and sends lay letters to all Women's Imaging patients.
• Assists patients with obtaining prior Women's Imaging reports and images performed at outside facilities. Uploads images into Ambra and notifies the medical records team to push images into PACS.
• Ensures FDA regulations are met within a timely manner - Unresolved Letter issues (30-day requirement) and Missing Pathology (impacts MQSA Inspection).
• Maintains up to date knowledge of CPT/ICD-10 codes and provides CPT/ICD-10 codes to patients and referring physicians' offices, as needed. Answers basic insurance questions related to mammography.
• Routes complex insurance questions to our Insurance and Financial Clearance team.
• Assists with preparation of all necessary credentialing records, follow-up records and medical audit for our annual Mammography Quality Standards Act (MQSA) inspection.
• Extrapolates data regarding breast biopsy and recall patients as requested by the breast radiologists and leadership team.
• Maintains confidentiality of patient files in accordance with HIPAA requirements.
• Complies with Weill Cornell Office of Billing Compliance for billing and research billing compliance audits, etc.
• Performs other job duties as required.

Education

High School Diploma

Experience

Minimum Requirements:

• High School Diploma
• At least 2-3 years' experience with patient contact/clinical care.

Highly Desired Requirements:

• BA/BS Degree or related work experience in lieu of Degree.
• Knowledge of mammography procedures and breast imaging guidelines preferred.

Knowledge, Skills and Abilities

• Demonstrated ability to work both independently and with a team.
• Demonstrated ability to explain sensitive topics to a variety of patient demographic groups.
• Demonstrated ability to be detail-oriented and organized.
• Must be able to interact with radiologists and referring physicians.
• Must be articulate, mature, caring, and sensitive.
• Demonstrated proficiency with Microsoft Office Suite and comfortable learning new computer software.