Business Analyst

Overview

LMU Information Technology Services (ITS) enables technologically rich learning environments, provides effective teaching and scholarship resources and maintains reliable, accessible, and integrated information systems. This work is grounded in and supports University' mission: The encouragement of learning, The education of the whole person, The service of faith and the promotion of justice

The Business Analyst enables and accelerates this mission through a relentless commitment to creating great experiences for LMU's students, faculty, and staff. Effective Business Analysis is a Critical Success Factor in the successful delivery of ITS projects, programs, and services and will proliferate business analysis in support of projects, programs and services.

Position Summary

The Business Analyst (BA) is a one-year term position responsible for establishing and managing business analysis processes within the ITS Project Management Office (PMO). This role ensures adherence to industry standards (BABOK), supports PMO governance initiatives, and delivers business analysis activities across projects and programs within the ITS portfolio. The Business Analyst will collaborate with ITS staff and university departments to collect and clarify user needs, facilitate human centered processes, recommend solutions, support PM and SDLC activities, and manage organizational change. The Business Analyst will support multiple projects and programs ranging from small- to large-scale, bringing business analyst experience in all aspects of the job.

The Business Analyst (BA) is a one-year term position.

Position Specific Responsibilities/Accountabilities

• Establish, develop, and maintain business analysis frameworks, methodologies, and documentation standards in alignment with BABOK and PMO best practices.
• Provide oversight, guidance, and mentoring on business analysis processes and deliverables within the ITS PMO.
• Conduct detailed business analysis across projects and programs to identify opportunities for business process improvement and effective technology integration.
• Facilitate the elicitation, analysis, documentation, validation, and management of business requirements through structured methodologies.
• Contribute to system design by ensuring that technical solutions align with business needs.
• Support the SDLC process including the planning, design, testing, deployment, and support activities.
• Collaborate with project managers, ITS leadership, and key stakeholders to ensure requirements alignment with strategic objectives and PMO standards.
• Lead the assessment and evaluation of technology solutions for projects and programs, ensuring alignment with PMO governance and organizational goals.
• Develop comprehensive documentation, including process maps, workflow diagrams, business cases, governance documentation, and detailed requirements specifications.
• Engage stakeholders across the university as needed for effective project delivery.
• Coordinate closely with technical teams to ensure seamless integration, implementation, and support of technology solutions, with a focus on compliance and risk management.
• Conduct training and information sessions on processes, methodologies, and technologies.
• Monitor post-implementation results, gather feedback, and ensure continuous improvement of PMO business analysis practices.
• Perform other appropriate duties as assigned or requested.

Requisite Qualifications

• Bachelor's degree or commensurate experience in technology, business administration or related fields. Certification in Business Analysis (PMI-PBA, CBAP, CCBA) is desirable.
• Minimum of 3 years of experience in a professional or educational setting with proven skills, knowledge, and ability in business analysis.
• Experience working within a PMO and demonstrated proficiency in governance, compliance, and portfolio management within technology and academic environments.
• Extensive knowledge and experience with BABOK and structured business analysis methodologies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent written and verbal communication skills, with the ability to effectively communicate with technical and non-technical stakeholders and build relationships/work collaboratively with diverse teams.
• Ability to work both independently and in collaboration with multiple cross-functional stakeholders.