Business Service Center Specialist III - Wages Support, Student Success

Job Summary

The Business Service Center Specialist III supports the Business Service Center in managing financial and human resources operations. This role includes analyzing and updating procedures to improve efficiency and productivity.

Core Responsibilities

1. Responsible for managing and overseeing complex financial and business transaction processes to support the Business Service Center. May provide functional supervision or serve as a lead for Business Service Center staff; resolves complex work issues.
2. Receives, reviews, analyzes, and processes complex business, financial, and payroll/personnel-related transactions into various University software systems. These transactions include accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
3. Acts as a resource for BSC staff; provides training regarding various business transactions such as accounting, purchasing and procurement, travel, and reconciliation of accounts; may assign and review the work of others.
4. Works closely with the unit manager to implement processes to improve data integration as well as process improvements across all functional areas.
5. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports; provides policy input and recommendations for improvement to business process management systems and procedures.
6. Examines budgets for accuracy and compliance with procedures and regulations; compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications, specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
7. Coordinates recruitment and hiring efforts for exempt and non-exempt personnel; creates employment requisitions for posting; reviews applications and related documentation.
8. Ensures timely and accurate processing of all personnel actions in the HRIS, to include, but not limited to, creating and submitting documents/requests via respective institutional systems, in accordance with established University and People Excellence policies and procedures; collaborates closely with People Excellence regarding employee relations and compensation matters.
9. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
10. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information related to this role.
11. Acts as liaison between departments and internal or external customers and interacts with clients by telephone, electronically or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; researches and evaluates all relevant information to handle inquiries and complaints; promptly responds and resolves customer inquiries and/or complaints; manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
12. Attends meetings and may serve on committees on behalf of BSC.
13. Completes special projects and assignments.
14. Performs other duties as assigned.

Required Qualifications

• High School Diploma or GED.
• Bachelor's degree can substitute for experience on a one-for-one basis.
• Seven (7) years of related work experience in one or more of the following areas: Purchasing, Travel, Financial Reporting, or Human Resources.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Preferred Qualifications

• Bachelor's degree in business or related field from an accredited university.
• Experience with an electronic application recruiting system.
• Two (2) years of experience with PeopleSoft and PeopleSoft eForms.
• Two (2) years of experience with Banner or equivalent student system.
• Experience with Rowdy Exchange.

Knowledge, Skills, and Abilities

• Verbal and Written Communication
• Collaboration
• Attention to Detail
• Ability to Multitask
• Deadline Driven
• Calendar Management
• Customer Service
• Microsoft Office Suite