Campus Safety & Security Communications Dispatcher
Job Summary
The Chabot-Las Positas Community College District is seeking a Campus Safety & Security Communications Dispatcher for Las Positas College in Livermore, California. Under general supervision, perform a variety of specialized office support and clerical duties in support of the Campus Safety Department at an assigned campus; coordinate office activities and provide administrative support to assigned staff; receive incoming calls including emergency calls for police, fire, and other emergency assistance; dispatch officers and inform other emergency service agencies as appropriate; and provide a variety of information and assistance to students, faculty, staff, and the general public relative to assigned area of responsibility.
This is a grant/categorically funded position. Continuation of this position is contingent upon available funding on a year to year basis.
Representative Duties
- Serve as receptionist for the Campus Safety Department at an assigned campus; receive office and telephone callers; provide material and information in response to requests for information related to assigned area of responsibility; convey telephone messages; refer callers to appropriate staff for further assistance as needed.
- Receive and coordinate emergency and non-emergency calls for assistance from students and staff requesting police, fire, paramedic, or other emergency services; determine nature, priority, and location of emergency; dispatch campus safety and call other emergency units as necessary including Police and Fire Department/Paramedics; coordinate arrival of outside agencies and provide directions to appropriate location.
- Operate two-way radio for direct communication with Campus Safety & Security Officers; radio dispatch Campus Safety & Security Officers to service calls, requests for assistance, and emergencies; dispatch Campus Safety & Security Officers as needed to escort students and staff.
- Communicate with maintenance and operations staff to coordinate activities; report maintenance and parking lot problems to the Maintenance & Operation Department.
- Monitor fire and intruder alarms and take appropriate action.
- Order office supplies, materials, medical supplies, and operating equipment; maintain office and medical supply inventory; type requisitions for vendor services; track expenditures; verify all bills received to ensure accuracy and forward to appropriate staff.
- Serve as liaison for college with the citation processing agency; assist agency with updating information on citations that have been issued; research citation information to find appropriate vehicle ownership or citations issued in error.
- Coordinate the Hearing Appeal process; assist appellant in filing appeal forms; research individual cases; schedule hearings; mail hearing results to appellants; document court results; file all records.
- Assist with the issuance of parking permits to staff; provide technical support for students having difficulty ordering, activating, or printing online parking permits; prepare special parking permits for various special classes; respond to various organizations request for parking spaces buy-out.
- Collect, prioritize, and obtain approval for key requests; coordinate with locksmith to process key request; receive and distribute keys to appropriate persons; update faculty and student key records; collect surrendered keys.
- Issue and maintain Sonitrol codes; prepare badge cards; monitor CCTV/alarms.
- Receive and maintain safe storage of campus lost and found items; catalog and log items received; attempt to contact owner of item; properly dispense uncollected items; maintain records.
- Perform general clerical duties; type, word process, and proofread a variety of documents and forms including general correspondence, reports, and memoranda from rough draft, recordings, or verbal instruction.
- Collect data and prepare and maintain accurate and up-to-date logs, files, and records for assigned areas; develop and monitor various logs, accounts, and files for current and accurate information including to establish and maintain daily log of all field calls and units dispatched, citations issued, incident reports, and officer activities for monthly statistics; file reports and other documents; organize and maintain filing systems including to maintain records and reports in a safe/secure filing system for permanent record keeping.
- Utilize various computer applications and software packages; maintain and generate reports from a database or network system.
- Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine.
- Perform related duties as required.
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