Casual Campus Safety Dispatcher (Anticipated Openings)

Job Summary

College Police Dispatcher is a non-sworn, critical role responsible for answering emergency lines (campus emergency number 5555) and business lines, operating radio communications, and monitoring security/fire alarms. They utilize Computer-Aided Dispatch (CAD) systems to prioritize incidents, dispatch campus police, security officers, emergency services, and update logs. They often manage mass notifications through the college’s RAVE system.

This is a casual, non-benefitted position.

Pay for this role is typically between $18.76-$22.93 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Key Responsibilities

• Emergency Communications: Answer emergency and non-emergency calls, obtaining critical information, and dispatching police, fire, or medical units.
• Alarm/Camera Monitoring: Monitor security, intrusion, card access, and fire alarm systems. Periodically monitor numerous security cameras.
• Data Entry/Records: Log incidents into our CAD system.
• System Inquiries: Perform CJIS (Criminal Justice Information Systems) queries for license, warrant, or criminal history checks.
• Public Interaction: Handle walk-in requests for assistance at the police department.

Required Skills and Qualifications

• Communication: Excellent verbal and written skills, with the ability to maintain composure during stressful, high-pressure situations.
• Technical Proficiency: Ability to operate radio systems, CAD software, and Microsoft Office. Be able to attain DCJIS certification.
• Certifications: While not required - EMD (Emergency Medical Dispatch) and APCO PST1 certifications, or the ability to obtain them is helpful.
• Background Check: Must pass a thorough background check.
• Availability: Must be able to work varied shifts, including nights, weekends, and holidays as this position is for an on-call member (casual position with Smith College).

Minimum Qualifications

• High School Diploma or equivalent required.
• Previous experience in public safety, security, or customer service.

Preferred Qualifications

• Good customer service skills
• Ability to work in a fast paced, multi-tasked environment
• CAD knowledge
• DCJIS certification
• APCO certification