Casual Reception Officer
Casual Reception Officer
Job no: 586490
Work type: Casual
Location: Warrnambool
Categories: Student Services, Customer Service
Hourly rate: $50.35
Work type: Casual
Location: Warnambool
Are you a highly organised and proactive customer service professional with experience working shifts in hospitality, education, or administration? Do you excel at delivering exceptional service while managing competing priorities in a fast-paced environment? Are you seeking a dynamic, student-facing role where every day brings something new?
As a Reception Officer, you will provide casual, ad hoc coverage to support the team during periods of staff absence, including sick leave, at our Warrnambool campus. Shifts will be offered as needed between 7:00am and 7:00pm, 7 days a week.
In this role, you will provide front-line reception, administrative support, and assistance to residents within Deakin Residential Services. You will deliver high-quality customer service to current and prospective residents, their families, University staff, and external contractors. Acting as a key point of contact, you will respond to enquiries, support community engagement within the residence, and connect residents with appropriate services when required.
To be successful, you'll have:
- Proven successful ability to deliver high-quality customer service with experience in shift work.
- Demonstrated ability to operate independently and effectively within a team environment.
- High verbal and written communication skills, including need for confidentiality.
- High interpersonal skills including the ability to relate to people from diverse backgrounds, and particularly young people.
- High level computer literacy with knowledge of the Microsoft suite and ability to learn new packages.
- This role requires the incumbent to apply for and maintain a Working with Children Check.
Your key responsibilities will be:
- Delivering exceptional customer service to current and prospective residents, University staff, and external contractors, whether in person, over the phone, or via email.
- Supporting general reception and administrative functions, including maintaining and updating the resident housing management system.
- Acting as the first point of contact for student enquiries, providing professional assistance or directing individuals to the appropriate staff member or information source.
- Assisting with the coordination and reporting of maintenance issues as required.
- Responding appropriately to emergency situations, which may include undertaking duties as a Chief Fire Warden or First Aid Officer.
- Undertaking additional duties as required, consistent with the scope and classification of the role.
How to apply:
Submit your resume and a one-page cover letter outlining what you will bring to the role. Applications for this position will close on 30 June at 11:55pm.
For confidential discussion regarding this role, please contact Ryan Manson (Senior Coordinator, DRS) on r.manson@deakin.edu.au
About us:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.
Advertised: 23 Jun 2026 AUS Eastern Standard Time
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