CATI Interviewer

Job Summary

The CATI Interviewer position will provide support to the University of Wisconsin Survey Center (UWSC) Computer-Assisted Telephone Interviewing (CATI) department supervisors for all the CATI projects that are performed in the CATI Lab.

This position will be responsible for the following:

• Administer academic survey research over the telephone with respondents. Respondents are typically aware of their participation in the project prior to our calling, and in some cases, respondents are given a monetary incentive after participation in the survey.
• Projects in 2025 included the Mid-Life in the United States (MIDUS) and Wisconsin Longitudinal Study (WLS), two comprehensive longitudinal studies that concern aging and cognitive decline, the Family Health study (FHS), and many others.
• Assist in the training of new interviewers.
• Adhere to UWSC standards relating to confidentiality and study protocols.

This position reports to the CATI Supervisor, Cory Schmidt. A typical schedule is 9-5pm Monday through Friday, though we can accommodate other types of schedules and are very flexible with scheduling.

The UWSC CATI Lab is open 76+ hours every week, and 7 days a week, from 9am – 9pm M-F, 10am – 6pm Saturday, and 1pm – 9pm Sunday, and schedules can be built from those hours of operation.

Key Job Responsibilities

• Maintains organization of research records according to established policies and procedures
• Tracks supply and equipment inventory levels and places replenishment orders
• Schedules logistics and secures resources for research supplies, equipment, and facilities
• Assists in composing and organizing research reports and manuscripts to provide updates on unit objectives
• Assists with conducting experiments or interviews, collecting and analyzing data, and documenting results according to established protocols

Required Qualifications

• Ability to read questions for studies verbatim and abide by survey research protocols
• Ability to develop rapport with respondents over the phone
• Data entry proficiency with attention to accuracy

Preferred Qualifications

• Experience in a call center or social science research environment