Certified Medical Assistant (CMA)

Job Description Summary

Position is full-time during the Fall and Spring semesters (August - May), and follows the University academic calendar with rotating weekend coverage. Reduced hours available during Summer semesters (June and July), with no weekends. The goal of this position is to contribute to student health and academic success.

Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University.

Essential Functions

Clinical Duties

• Prepares patients for examination by obtaining vital signs, medical histories, and chief complaints.
• Rooms patients and assists providers during examinations and minor procedures.
• Collects, labels, and processes laboratory specimens in accordance with established protocols.
• Performs point-of-care testing and documents results accurately.
• Provides patient education, including discharge instructions and guidance on self-care, prevention, and follow-up care.
• Maintains exam rooms to ensure cleanliness, appropriate stocking of supplies, and adherence to infection prevention and control standards.
• Participates in rotating laboratory coverage, including occasional weekend shifts.
• Performs all duties and documentation in accordance with legal, regulatory, fiscal, and accreditation standards (AAAHC).

Administrative Duties

• Assists with appointment scheduling, patient check-in/check-out, and coordination of daily clinic flow.
• Supports referral processes.
• Collaborates with clinical and administrative staff to support efficient clinic operations.

Required Education, Knowledge, Skills, Abilities

• Graduated from an accredited school of Medical Assisting; AAMA or RMA certification required.
• Current CPR/AED certification.
• Ability to effectively communicate and interact with multicultural populations.
• Positive attitude, maturity, professionalism, dedication, flexibility, and customer service skills required.
• Ability to exercise skills in the area of initiative, problem solving, decision-making and multi-tasking.
• Ability to make decisions and judgments on sensitive, confidential issues.
• Ability to gain competency with electronic medical record software.