Change Management Manager

Job Summary

Leads change management initiatives, with a strong focus on enabling people-side transitions related to business operations and organizational strategy. Responsible for developing and executing change strategies that promote user adoption, engagement, and sustainability of new methods of working, with an emphasis on ERP implementations and system optimization efforts. Partners closely with strategic consulting, project teams, business owners, and senior leadership to accelerate adoption, minimize resistance, and support institutional success through thoughtful change.

Responsibilities

1. Applies structured change management methodology to lead strategic initiatives and support institutional goals
2. Develops and executes change strategies, stakeholder engagement plans, and communication plans
3. Conducts stakeholder analysis, impact assessments, readiness assessments, and resistance management strategies
4. Partners with project teams and business owners to support smooth transitions and end-user adoption
5. Creates and implements training plans and knowledge transfer strategies that build capacity and self-sufficiency
6. Facilitates workshops, training sessions, and other activities to increase organizational readiness and user competency
7. Tracks adoption metrics, gather feedback, and report progress to leadership
8. Collaborates with cross-functional teams to ensure seamless project execution and alignment with organizational goals
9. Facilitates change network engagement, focus groups, and feedback loops to monitor organizational sentiment
10. Collaborates across divisions and project teams to align change activities with institutional priorities and culture
11. Supports the integration of change management into project lifecycles and institutional strategic planning

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution in Business Administration, Organizational Development, Psychology, Information Technology, or a related field or an equivalent combination of relevant education and/or experience.

Required Experience
Five (5) years of experience in organizational change management and/or project management, with direct experience supporting complex enterprise-level technology projects.