Change Manager
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community—but more importantly, it’s a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. It’s this approach that makes our work matter—and why we’re recognised as one of the world’s top 20 universities and ranked Australia’s #1 university, as well as a proud member of the prestigious Group of Eight. If you’re looking for a role where you can shape change, thrive in complexity, and see the real impact of your work every day, you’re in the right place.
The UNSW IT Change Practice Team provide change management expertise and advice to project teams, uplifting the maturity of the design and implementation of change management initiatives across the IT investment portfolio and creating greater visibility of the level and impact of change within and across the university. The Change Manager is responsible for the development and effective implementation of the change strategies, with a strong organisational change element. These strategies will support successful adoption technology changes, as part of the UNSW IT technology investment portfolio. This role is required to develop a deep understanding of the impacted audiences and to build strong working relationships with UNSW stakeholders and the project team. The role will work across the UNSW IT teams and the wider UNSW community to ensure key business stakeholders are engaged and supported in all changes and ensure business readiness and benefit realisation. The Change Manager reports to the Director Engagement and Change or a Change Lead and may have direct reports.
Specific accountabilities for this role include:
- Lead, plan, implement and manage change strategies and tasks from inception to completion (on time and within budget) on allocated projects.
- Lead and undertake detailed impact assessments and use the insights to tailor the delivery of change management interventions, including consideration of the UNSW change landscape and existing activities.
- Provide reports to ITPMO and EPMO and conduct end-to-end process reviews and benefit identification for a range of stakeholders both centrally and in Faculties.
- Lead the identification and management of change-related risks and issues (people, operations, organisational), including impacts associated with the change, development of mitigation plans with associated costs and benefits.
- Lead, scope and oversee a plan to collaborate and communicate effectively with a broad range of stakeholders, demonstrating expert negotiation skills that promote acceptance of new business processes in support of adoption of technology changes.
- Support the UNSW Leadership Team (e.g., Faculty Executive Director, Dean, Heads of School, business unit Directors) to effectively deliver leader-led change communications.
- Manage internal stakeholders, identifying, and reporting issues and risks/resistance to the project leads on the performance of internal stakeholder management against agreed plans to ensure effective stakeholder engagement and proactive issue resolution.
- Develop fit for purpose change communications approaches, appropriate to the complexity of the proposed changes and aligned with UNSW communications channels and brand standards.
- Develop localised change management plans and training materials to build and support change intervention activities.
- Conduct business readiness assessments and evaluate results to inform change approach and plans.
- Provide change coaching/mentoring support for Senior Leaders to build change capability and build change maturity, capability and capacity in the project teams and beyond
- Undertake change training needs analysis, develop learning objectives, curriculum and develop/implement change training plans for impacted stakeholder holds.
- Work with the Faculty/Division Business Partners to identify most effective engagement channels and key messages within Faculties/Divisions. Assist to coordinate and establish formal / informal change networks across the University.
Who you are:
- Tertiary qualifications in a relevant discipline and / or solid experience in delivering effective change management in large scale project include changes to people, structures, technology, process, finance, and operations.
- Effective self-leadership, interpersonal and communication skills, and importantly, the ability to influence stakeholders.
- Knowledge and experience of working with a project management framework, including linking this with change management deliverables.
- Experience within change components aligned to tech infrastructure projects
- Capacity to plan to achieve priority outcomes and respond flexibly to changing and at times ambiguous environments; ability to work systematically to resolve problems, identify causes, anticipate implications, and make informed decisions.
- Experience in designing and applying fit-for-purpose change approaches and deliverables; an understanding of the context and culture of the higher education sector (preferred but not essential).
- Ability to work in a highly adaptable and consultative manner, working in a collaborative way to deliver the best outcomes.
- Excellent time management and organisational skills with the ability to navigate through competing deadlines.
- An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
- Knowledge of health & safety (psychosocial and physical) responsibilities and commitment to attending relevant health and safety training.
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