Position Information

Position Title
Classroom AV Systems Specialist

Position Type
Regular

Job Number
SA81624

Full or Part Time
full-time 40 hours weekly

Fair Labor Standard Act Classification
Non-Exempt

Anticipated Pay Range
$35.00-$39.00

Position Summary Information

Job Description Summary
The Classroom AV Systems Specialist installs, configures, maintains, and supports audiovisual technology in Chapman University classrooms and collaboration spaces. Under the direction of the Learning Spaces Technology Manager, the Specialist performs hands-on installation and integration of AV systems, provides Tier 2/3 technical support for complex classroom AV issues, and ensures the ongoing reliability of equipment through preventive maintenance and rapid issue resolution. This role supports project execution for classroom design and redesign initiatives and assists with vendor coordination and inventory management.

AV Installation, Configuration, and Maintenance

• Install, configure, terminate, and integrate classroom AV systems and components, including displays, projectors, control systems, microphones, speakers, cameras, and AV-over-IP infrastructure.
• Program and configure user interface control systems (e.g., Crestron, Extron, QSC ) per approved design standards.
• Perform preventive maintenance on classroom AV equipment to ensure ongoing reliability.
• Diagnose and resolve hardware, software, and signal-flow issues across the classroom inventory.
• Test and commission new and updated installations; document final configurations.
• Read project blueprints and AV system drawings to execute installations correctly.
• Coordinate with vendors on-site during installations and warranty service calls.

Tier 2/3 Technical Support and Training

• Provide Tier 2/3 support for classroom AV systems, troubleshooting complex technical issues escalated from the help desk.
• Respond rapidly to in-class outages to minimize disruption to instruction.
• Train faculty in the use of classroom AV equipment; create written and video documentation and instructional resources to support adoption and best practices.
• Provide knowledge transfer and training to help desk and student technicians.

Project Execution Support

• Support the Learning Spaces Technology Manager on classroom design and redesign initiatives by executing installation, configuration, and commissioning tasks.
• Contribute technical input to scope of work documents and Requests for Proposals (RFPs).
• May evaluate and respond to vendor technical questions during project planning.
• Assist with vendor installation oversight and acceptance testing.

Inventory Management

• Maintain accurate and current equipment records, encompassing both the physical management of assets and the administration of the online inventory management system.
• Track parts and consumables; flag low stock for reordering.

Required Qualifications

• 2-4 years of related AV experience.
• Good communication skills, both written and oral, including communicating with people with a wide range of technical knowledge.
• Proficiency with productivity software (spreadsheets, documentation tools) and ticketing/work-order systems.
• Strong organization skills for tracking multiple work orders, installations, and incoming requests.
• Ability to author written and video documentation for AV systems.
• Ability to work in a team environment that includes architects, planners, project managers, vendors and end users. Ability to read project blueprints.
• Substantial hands-on experience with audio visual equipment and systems, including AV over IP.
• Knowledge of user interface control system configuration and programming (e.g., Crestron, Extron, QSC ).
• Knowledge of best practices for installation of AV systems.
• Experience installing audio visual systems.
• Experience with video software and hardware for webcasting and recording academic and special event content.
• Experience with video conferencing platforms (e.g., Zoom, Teams) and integrated room systems.

Desired Qualifications

• Bachelor’s degree or combination of some college and equivalent work experience.
• Industry certifications in AV systems such as AVIXA CTS, Crestron, Extron, QSC, or Biamp.
• Engage with professional organizations of AV professionals such as AVIXA or ETC.