Client Services Analyst

Job Description

• Have you got strong written and verbal communication skills?
• Are you passionate about providing outstanding customer service?
• Can you work with a wide variety of clients within a range of systems?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a Client Services Analyst to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions on a permanent, full-time basis.

The role will be responsible for providing excellent customer service via telephone, email, webchat and SMS to university staff and students.

Key responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

Ō pūmanawa - About you

We would love to hear from you if you are:

• Passionate about providing excellent customer service.
• Interested in working with a wide variety of clients on a wide range of systems.
• An effective communicator with strong written and verbal communication skills.
• A keen problem solver with strong analytical and troubleshooting skills.
• A motivated individual with ability to manage multiple tasks concurrently.

Role Description:

Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University career's page.

Close date for vacancy:

14 May 2026.

Contact details for vacancy:

If you have any questions regarding this role, please get in touch with Blake Whatling, Service Desk Manager, Digital Solutions (blake.whatling@vuw.ac.nz).

How to apply:

Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.