Job Summary

The Clinic Coordinator oversees the daily patient care and administrative operations for the Department of Pediatrics Children's Clinical Research Center (CCRC). This position manages pediatric participant check-in/check-out, specialized research and clinic scheduling, billing, insurance clearance, patient demographic verification, and compliant practice management software use. The Clinic Care coordinator also serves as the primary operational liaison between research team members, building Primary Duties and Responsibilities management, and patient families, for both clinical and research study teams.

Department-Specific Responsibilities

• Coordinates and schedules individual research participant visits by processing study team request forms and accurately inputting appointment details into practice management and scheduling software.
• Directs the check-in and check-out processes for both clinical and research visits, ensuring correct patient demographic verification and a smooth workflow.
• Performs insurance confirmation, clearance, and processing as required for clinical appointments.
• Oversees the maintenance, stocking, and supply management for clinical and research equipment, ensuring al associated logs, calibration records, and documentation remain accurate and up to date.

General Responsibilities

• Supervises daily activities of patient care services staff and business operation functions.
• Assists in establishing schedules and assigns work.
• Recommends various personnel actions, including but not limited to recruiting, interviewing, selection, hiring, other training, and discipline actions of clinic.
• Manages patient check-in and check-out, centralized scheduling, revenue processing, insurance processing, maintenance of patient records, and compliant use of practice management software.
• Resolves patient care issues.
• Serves as the primary liaison for clinic staff, building operations, faculty and student clinic scheduling and patient communication with clinic leadership.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Associate's degree in Medical Administration, business, or a closely related field.

WORK EXPERIENCE

Required

• 4 years of experience in a medical office or related setting.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is not eligible for visa sponsorship.

Work Location

Indianapolis, Indiana

Advertised Salary

$48,000.00 - 53,000.00 annually determined by education, experience, knowledge, skills, and abilities, as required by the role, as well as internal equity and alignment with market data.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234

Job Summary

The Clinic Coordinator oversees the daily patient care and administrative operations for the Department of Pediatrics Children's Clinical Research Center (CCRC). This position manages pediatric participant check-in/check-out, specialized research and clinic scheduling, billing, insurance clearance, patient demographic verification, and compliant practice management software use. The Clinic Care coordinator also serves as the primary operational liaison between research team members, building Primary Duties and Responsibilities management, and patient families, for both clinical and research study teams.

Department-Specific Responsibilities

• Coordinates and schedules individual research participant visits by processing study team request forms and accurately inputting appointment details into practice management and scheduling software.
• Directs the check-in and check-out processes for both clinical and research visits, ensuring correct patient demographic verification and a smooth workflow.
• Performs insurance confirmation, clearance, and processing as required for clinical appointments.
• Oversees the maintenance, stocking, and supply management for clinical and research equipment, ensuring al associated logs, calibration records, and documentation remain accurate and up to date.

General Responsibilities

• Supervises daily activities of patient care services staff and business operation functions.
• Assists in establishing schedules and assigns work.
• Recommends various personnel actions, including but not limited to recruiting, interviewing, selection, hiring, other training, and discipline actions of clinic.
• Manages patient check-in and check-out, centralized scheduling, revenue processing, insurance processing, maintenance of patient records, and compliant use of practice management software.
• Resolves patient care issues.
• Serves as the primary liaison for clinic staff, building operations, faculty and student clinic scheduling and patient communication with clinic leadership.

Qualifications

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

Preferred

• Associate's degree in Medical Administration, business, or a closely related field.

WORK EXPERIENCE

Required

• 4 years of experience in a medical office or related setting.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.
• Possesses a high degree of initiative.
• Ability to build strong customer relationships.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is not eligible for visa sponsorship.

Work Location

Indianapolis, Indiana

Advertised Salary

$48,000.00 - 53,000.00 annually determined by education, experience, knowledge, skills, and abilities, as required by the role, as well as internal equity and alignment with market data.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Click here to learn more about Indiana University's Job Framework.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Contact Us

Request Support
Telephone: 812-856-1234