CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Feeding Clinic)
- Provide expert care coordination, consultation, education, and advocacy for patients and families.
- Perform focused and ongoing nursing assessments independently to guide clinical decision-making, patient care, and performance improvement goals.
- Manage patient triage and follow-up through multiple modalities, with telephone triage as a primary function, including symptom calls, Red Calls, portal messages, encounter follow-up, and test result communication.
- Support clinic workflows through in-person and remote care, including patient intake, medication reconciliation, nurse visits (in-person/video), and assistance with procedures as needed.
- Deliver culturally sensitive, age-appropriate, team-based care that actively incorporates patients and families into care planning and shared decision-making.
- Educate patients and families on diagnoses, medications, side effects, and care plans by assessing readiness to learn, developing individualized teaching plans, and adapting approaches to ensure understanding.
- Serve as the primary care coordination resource for families, utilizing internal and community resources to ensure continuity of care, address psychosocial or ethical concerns, and support optimal outcomes.
- Collaborate closely with the primary medical team, consulting services, case managers, social workers, outside agencies, and families to develop and implement organized care plans for complex patients.
- Coordinate program-specific activities and support seamless transitions of care, including hand-offs between inpatient and outpatient settings in collaboration with the LVL complex care navigator.
- Document nursing assessments, care, education, and all team, physician, and patient/family communication accurately, efficiently, and in accordance with hospital policies and protocols.
- Collaborate effectively with nursing colleagues, physicians, assistive personnel, and interdisciplinary partners; provide functional supervision and delegate tasks appropriately following the 5 Rights of Delegation.
- Develop and maintain therapeutic, professional relationships characterized by empathy, clear boundaries, cultural humility, and constructive conflict resolution.
- Uphold hospital standards, apply unit policies with ease, and actively participate in quality improvement initiatives.
- Demonstrate strong critical thinking, organization, communication, technological proficiency, and the ability to manage multiple interventions simultaneously.
- Function with minimal supervision, high motivation, and strong patient advocacy while supporting the Interdisciplinary Pediatric Feeding Program.
- Perform additional duties as required to meet departmental and patient care needs.
- Perform job functions in alignment with service principles emphasizing innovation, service excellence, teamwork, and high-quality care for patients, families, coworkers, and partners.
Expectations
- Demonstrated ability to apply critical thinking and clinical judgment in daily practice, including assessment, planning, intervention, evaluation, and problem-solving.
- Demonstrated ability to organize, prioritize, and manage multiple interventions simultaneously.
- Demonstrated effective written and verbal communication skills and the ability to collaborate.
- Ability to function competently with the electronic medical record and other relevant technological applications.
- Additional responsibilities may be assigned based on departmental needs.
- Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing
- Current RN Licensure to practice nursing in the State of Michigan
- Minimum of three years of recent (within the past 5 years) neonatal/ pediatric RN experience.
- Demonstrate excellent written and verbal communication skills as evidenced by resume, annual evaluations, interviews, and references
- Proficiency with Michart management and documentation in electronic health records Epic as indicated in interviews, references, and or performance evaluations in the past two out of five years RN experience
NOTE: To be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.
- Experience working with neonates/ infants with feeding difficulties
- A minimum of 1 year of experience in the NICU
- A minimum of 1 year of experience in clinical care coordination or case management
- A minimum of 1 year of experience in program development
- A minimum of 1 year of RN experience with Phone Triage in an ambulatory care setting
- Certification in Ambulatory Nursing
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Nursing at Michigan offers a competitive salary with excellent benefits!
Hourly range for RSAM Competent, Registered Nurses $43.10-$67.03/ hour
Evening Shift Differential-$3.00 / hour
Night Shift Differential- $4.00 / hour
Day Shift Weekend Differential- $2.90 / hour
Evening Shift Weekend Differential- $5.90 / hour
Night Shift Weekend Differential- $6.90 / hour
Charge Nurse Differential- $1.00 / hour
The benefit package includes:
- Excellent medical, dental and vision coverage
- 2:1 Match on retirement savings and immediate vesting
- Generous Paid Time Off Allowances
- Robust Tuition and Certification support programs
- Large offering of no cost CEs and professional development for advancement
Hours/Week: 40 hrs, 1.0 FTE
Days: Day shift. 5- 8-hour shifts, Shift time will be determined upon hire; flexibility in days/shift may be required in the future. Flexibility to support other pediatric clinics may be required.
Location: C.S. Mott Children's Hospital, Ambulatory Care Services, Pediatric Feeding Clinic, Sites could change in future as service is expanded to different locations. Availability to float in all Pediatrics Feeding Clinic Areas
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
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