Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

Job Description Summary

Clinical Receptionists are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.

Job Description

Penn Dental Medicine has an ongoing need for Clinical Receptionists across many different departments. This posting describes the basic responsibilities and requirements for a Clinical Receptionist role. If you meet the qualifications outlined below and have an interest in being considered as positions become available, please apply to this posting.

The ideal candidate for a CLINICAL RECEPTIONIST with Penn Dental Medicine's clinical departments will provide superior patient-focused experiences supporting the delivery of high-quality care.

PATIENT EXPERIENCE

• Professionally greet & assist patients at the front desk of assigned clinical department.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.

PATIENT RESPONSIBILITIES

• Accurately gather/update patient accounts.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned.

PROFESSIONAL ATTRIBUTES

• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work individually and as a team
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients

A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required. Experience with windows based software required. Axium dental software experience preferred. One to Two years' experience in professional office setting required. Knowledge of dental terminology and dental procedures preferred. Excellent customer service skills required. Excellent oral and written communication skills required.