Collaboration Systems Administrator

Collaboration Systems Administrator

Company: Boston College

Job Location: Chestnut Hill, 02467

Category: Network/System Administrator

Type: Full-Time

Job Description

Select, implement, administer and integrate both purchased and internally developed collaboration applications and cloud-based tools such as email, web-based file sharing, videoconferencing, calendaring, Wikis, virtualization technologies, cloud-based data analytics, network activation, and print services. Support on-premises infrastructure in support of email. Support and manage Infrastructure as a Service cloud providers (AWS, GCP, Azure, etc.).

Collaboration Systems implements technologies that facilitate communication and collaboration between individuals and groups, both within BC and beyond. This includes e-mail services, web-based file sharing, personal and group calendaring, applications virtualization, network device activation services, print management software, the University Event Calendar, and Wikis.

Role-specific competencies include:

• Knowledge of Windows, MacOS, and Linux operating systems.
• Experience with directory technologies including the System for Cross-domain Identity Management (SCIM) and Lightweight Directory Access Protocol (LDAP).
• Experience with e-mail standards and protocols (i.e. Internet Message Access protocol (IMAP), Sendmail, and Simple Mail Transfer Protocol (SMTP).
• Experience with e-mail security standards such as SPF, DKIM, and DMARC
• Experience with mobile devices, especially IOS and Android devices.
• Familiarity with networking, storage, and load-balancing concepts and best practices.
• Knowledge of contemporary messaging and collaboration system administration principles and best practices.
• Experience managing and supporting mission-critical systems/applications.

Work Model: Hybrid. 3 days in-person required at the discretion of management.

Title and salary commensurate with relevant experience based on the following titles and hiring ranges:

Associate Collaboration Systems Administrator - Salary range 76,000 to 95,000:
Bachelor's degree in information technology, computer science or related field. One year of experience supporting messaging and collaboration systems, applications and solutions and providing technical support.

Collaboration Systems Administrator - Salary range 92,000 to 115,000:
Bachelor's degree in information technology, computer science or related field. Three years of experience supporting messaging and collaboration systems, applications and solutions and providing technical support.

Senior Collaboration Systems Administrator - Salary range 107,000 to 134,200:
Bachelor's degree in information technology, computer science or related field. Five years of experience supporting messaging and collaboration systems, applications and solutions and providing technical support.

Requirements

Preferred/desired:

• Bachelor's degree in information technology, computer science or related field.
• Scripting ability in multiple languages (i.e. Python, shell scripts, Java Script, Java, (PHP), Perl and PowerShell).
• Configuration formats such as YAML, JSON, and TOML
• Proficiency in Structured Query Language (SQL)
• Experience with Oracle, My SQL and SQL Server databases.
• Experience with Amazon Web Services (AWS), Google Cloud, and Azure.

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