Communications Officer - Public Safety

Job Details

**Communications Officer - Public Safety** **Job ID:** 295610 **Location:** Kennesaw, Georgia **Full/Part Time:** Full Time **Regular/Temporary:** Regular **About Us** Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! **Location** Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. **Job Summary** Responsible for receiving emergency, non-emergency and administrative calls and notifying and/or dispatching appropriate emergency responders. Performs inquiries and searches of multiple local, state, and national databases to provide information to law enforcement personnel. Serves as a Campus Security Authority as defined by Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). **Responsibilities** 1. Receives emergency and non-emergency requests for public safety and non-public safety services 2. Provides dispatch services regarding incidents and requests public safety assistance via two-way radio and/or telephone 3. Requests additional resources (fire, emergency medical services, law enforcement, tow trucks, other University personnel or services) as needed 4. Monitors fire alarm system(s), video camera system(s) and incoming information/messages from government, private sector and non-profit sector sources 5. Broadcasts alerts to DPS/UP (Department of Public Safety/University Police) and campus community 6. Receives training and maintains applicable certifications in CPR, AED, first aid procedures, Georgia Crime Information Center/National Crime Information Center (GCIC/NCIC), Georgia Peace Officers Standards and Training (POST), National Incident Management System (NIMS) and Incident Command System (ICS) **Required Qualifications** **Educational Requirements** High School diploma or equivalent **Other Required Qualifications** Possession of, or ability to obtain within six (6) months of employment, certification as a Communications Officer through the Georgia Peace Officer Standards and Training (POST) Council, in accordance with Georgia Code 35-8-23 and Chapter 464-14 of the Rules of the Georgia Peace Officer Standards and Training Council **Required Experience** On-the-job training provided **Preferred Qualifications** **Preferred Educational Qualifications** An undergraduate or advanced degree from an accredited institution of higher education in a related field **Preferred Experience** Previous experience working in Public Safety Answering Point (PSAP) preferred **Knowledge, Skills, & Abilities** **ABILITIES** Able to work during inclement weather, 12-hour shifts and partial shifts, including periodic on-call Able to handle multiple tasks or projects at one time meeting assigned deadlines Able to maintain composure when talking to callers in crisis or emergency situations Able to work under stressful conditions **KNOWLEDGE** Knowledge of NIMS and ICS systems Knowledge of CPR, AED and first aid procedures **SKILLS** Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, video management software, computer-aided dispatch software and web-based applications) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette