Community Health Worker Supervisor - Family Medicine

Job Description Summary

The Community Health Worker (CHW) Supervisor is a regionally based position for the Thrive digital depression treatment program across rural Kansas counties. The regions will be southeast, south central, and west. This is a full-time position through The University of Kansas Medical Center (KUMC) Department of Family Medicine and Community Health.

Job Duties Outlined

Platform Deployment & Licensing Coordination

• Recruit, hire, onboard, and train CHWs.
• Maintain deployment documentation, including change-management logs and readiness checklists.
• Coordinate deployment of user resources and onboarding materials at clinical sites.

Implementation Planning, Training, & Rollout Support

• Support CHW Project Coordinator with bi-monthly virtual learning collaboratives by identifying presenters and co-presenting.
• Guide CHWs through coaching sessions, providing/connecting CHWs to training opportunities, and creating constructive performance evaluations.
• Serve as the primary point of contact for regional CHW implementation communications and partner updates.

Workforce Coordination & Workflow Management

• Provide ongoing and supportive supervision to CHWs.
• Coordinate and communicate with the CHW project leadership, CHW Project Coordinator and KUMC; participate in zoom meetings with others on this project within the region.
• Organize and oversee the schedules and work assignments of CHWs.

Evaluation, Continuous Quality Improvement (CQI), & Reporting

• Coordinate and track CHWs performance to ensure they are providing a high quality of service.
• Ensure that CHWs are collecting data in a timely manner and assist with reporting outcomes and program evaluation if needed including shadowing CHW team members and contacting clients to assess quality of CHW performance monthly.

User Access Support & Issue Coordination

• Attend monthly huddles with clinical staff to discuss client progress, engagement, and barriers to accessing Thrive.
• Network and partner with different organizations and individuals to improve Thrive engagement in the counties selected for this project through participant recruitment.
• Track access challenges reported by users and CHW teams.

Work Environment: This is a hybrid position. Flexibility to work some nights and weekends. Hours can be flexed within same week.