Computer Technician I

Computer Technician I

Company:
Oklahoma City Community College

Job Location:

Category:
IT Support and Training

Type:
Full-Time

Posting Number: Staff_0403492
Classification Title: Staff
Datatel Position ID: NEAD5COMTECH1A
Annual Hours: 2080
Placement Range: $18.32 - $19.24
Position Type: Regular
Job Category: Non-Exempt

General Description

The Computer Technician I provides best in class technical support for campus technology systems across instructional labs, classrooms, administrative offices, and student service areas. This role supports the college's academic mission by ensuring reliable access to computers, printers, software, classroom technology, and network-connected devices.

The technician responds to service requests via phone, ticket, email, or in person, performs equipment installations and maintenance, and assists with campus-wide technology deployments under the supervision of senior technical staff.

Reports To: Coordinator of Desktop Support

What position(s) reports to this position?

None

Minimum Education/Experience

(1) One year of experience maintaining Windows OS compatible computer hardware, peripherals and software.

Valid driver's license (if required for multi-campus support).

Required Knowledge, Skills & Abilities

Knowledge of:

• Windows operating systems
• Microsoft Office Suite
• Computer hardware components
• Microsoft 365 applications

Ability to troubleshoot common desktop and software issues.

Strong customer service and communication skills.

Strong organizational and time-management skills.

Ability to work independently on routine assignments.

Ability to prioritize tasks during high-demand periods (semester start).

Strong interpersonal skills when working with faculty in instructional environments.

Understanding of the importance of uptime during instructional hours.

Commitment to supporting student success through reliable technology services.

Physical Demands/Working Conditions

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
Medium work: This position requires the person to occasionally exert up to 50 pounds of force and frequently exert up to 20 pounds of force and/or up to 10 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects.

This position requires the person to frequently move about the various OCCC campuses.

Preferred Qualifications

Experience supporting technology in higher education.

Familiarity with:

• Active Directory
• Endpoint management tools (e.g., Intune, SCCM)
• Imaging systems
• Helpdesk/ticketing platforms
• Basic AV classroom systems

CompTIA A+ certification or ability to obtain within one year.

One (1) year of experience working Macintosh OSX and with installing, troubleshooting.

Required Training

Quarterly compliance training as assigned by institution

Work Hours: Scheduled anytime Monday - Friday, 7 AM - 6 PM (hours varied based upon the needs of the college to total a 40 hour work week) Works hours may be altered at the discretion of the Director of Technology Support Services. Occasional evenings and weekends is required.

Department: Desktop Support

Open Until Filled: No

HR Contact: Adrianna Hunter

Special Instructions to Applicants

Applicant is to thoroughly complete the online application and attach the following required documents: cover letter and resume.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Job Duties (Position Specific)

• Provide Tier I technical support for faculty, staff, and students.
• Respond to and resolve helpdesk tickets in a timely manner.

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