Computing Technology Specialist
Typical Duties and Responsibilities
- Installs, configures, maintains, and supports a diverse set of work station operating systems, client/server, and local applications on computers, laptops and hand-held devices, printers, and associated peripherals. Creates and implements automation for configuring and installing software and operating systems.
- Analyzes and resolves hardware, software and network issues, repairs user workstations, modifies configurations, replaces faulty components and rebuilds complete systems on a variety of platforms. Uses complex software tools for managing large groups of computers.
- Documents and updates work progress and problem resolution in technical support database. Follows complex written instructions. May create technical documentation and procedures for team use.
- Provides technical support to customers in a professional manner and maintains goodwill, cooperation, and productive relationships.
- Works closely with network and server administration teams to create and support district-wide computer configurations and to troubleshoot service interruptions.
- Responsible for installing, maintaining, and troubleshooting specialized departmental software.
- Maintains up-to-date computer skills and stays current with developments in computer related technologies. Attends training events as required. Researches and discovers technical solutions.
- May attend and participate in district-wide, campus-wide, and departmental meetings and committees to discuss computer-related issues.
Success Criteria
- Experience supporting PCs, Macs, and other devices and the associated software applications.
- Ability to work with students, staff, faculty, vendors, and others to assist with using technology devices and software, resolve technology issues and challenges, and assist with technology projects.
- Demonstrated knowledge of management tools (KACE, Jamf, Trellix, Deep Freeze, BeyondTrust, Ghost Solution Suite, Active Directory, etc.) for supporting and automating processes for PCs and Macs.
- Experience creating and updating technical documentation for IT teams as well as procedure guides and reference materials for users.
- Understanding of various IT teams and how they work together. Has local area network familiarity, information security knowledge, and advanced troubleshooting skills.
- Experience maintaining technology skills and keeping current on new techniques, procedures, and tools.
- Experience with project management and working on project teams comprised of users and IT staff to implement new and updated systems.
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