Concord Center Support Coordinator (ASC II)
Salary and Benefits
PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,367.00 per month to $5,323.00 per month (Step 1 - Step 11).
Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.
Classification
Administrative Support Coordinator II
About the Position
This Concord Center Support Coordinator coordinates the assignment and scheduling of all Concord Center facilities for classroom instruction, campus events and facility rentals to off-campus groups and individuals, as well as oversees the contractual agreements associated with such rentals. It also provides some administrative support for faculty-driven research at the Ohlone Ecocultural Garden and Galindo Creek Field Station. Moreover, this position functions as the lead coordinator for faculty and student support services at Concord, most importantly East Bay Student Nursing Association, Nursing Department, PaCE, and Osher Lifelong Learning requested events & activities.
Since this position provides student, faculty, staff and customer support for all Concord Center onsite activities, this is a 100% in-person position (no remote work option is available).
Please Note: Review of applications will begin on July 2, 2026.
Responsibilities
Concord Center Classes & Event Rentals
- Develop, plan, coordinate, and administer the work involved in reserving space and facilities on the Concord Center, including the assignment of classrooms, conference rooms, and university and outside rental events.
- Maintain open communication with academic departments scheduling courses and university events at the Concord Center.
- Work proactively with the coordinators of the Osher Lifelong Learning Institute, Nursing Dept, and Professional and Continuing Education to assign space for all courses and special events.
- Develop and revise policies and procedures associated with facilities reservations and event requests for the Concord Center as needed and ensure all are in alignment with university requirements.
- Track rental activity monthly, including rental inquiries and bookings; create monthly and annual reports; and refine data collection, measurement, and analysis in support of ongoing performance improvement.
Rental Agreement and Invoicing Procedural Compliance
- Responsible for coordinating facility rentals, maintaining open communication with clients, securing insurance verification and other necessary documents, producing invoice requests, and ensuring payment is collected.
- Maintain contractual agreements between Concord Center and off-site clients, consulting and/or supporting Concord Center Manager and other relevant university departments (Facilities, Risk Management, etc.) as needed or required.
Student, Faculty, Staff, and Customer Relations and Support
- Assist in the logistical planning of all Concord Center student, faculty, and staff events and activities.
- Ensure that all classes, including PaCE and OLLI, as well as university events and outside rentals receive the onsite support needed to achieve successful outcomes.
- Maintain training and procedural knowledge to serve as back-up Concord Center cashier in times when ASC-I is out of office or on vacation.
- Collaborate with ASC-I to ensure front desk, and HOPE food pantry is covered at all times, serving as a back-up when needed.
Administrative Support for Concord Center Faculty & Grant-Funded Research (Galindo Creek Field Station, Wolwonja Ecocultural Garden)
- Process P-Card purchases in support of primary investigators (PI) of Galindo Creek and Wolwonja Ecocultural Garden.
- Receive and account for onsite deliveries of supplies for these projects.
Minimum Qualifications
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.
These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
Preferred Skills and Knowledge
- Bachelor’s degree.
- Ability to organize and plan work and projects, including handling multiple priorities.
- Demonstrated ability to establish and maintain effective working relationships within internal and external key stakeholders and serve as a liaison for the administrative support unit.
- Ability to communicate information to staff, faculty, students, senior campus officials, outside agencies, and community members in a courteous manner with an emphasis on customer service.
- Working knowledge of special event planning and facilities reservation process within a higher education environment.
- Demonstrated experience in the use of student information database systems and facility reservation software.
- Ability to take initiative and independently plan, organize, coordinate and perform work in various situations where numerous and diverse demands are involved.
- Skilled in the research, development, and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
- Expertise in investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems and address them proactively.
- Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
- Ability to train others on new skills and procedures and provide lead work direction.
- Ability to handle confidential information with discretion.
- Ability to lift up to 50 pounds with assistance.
- Demonstrated proficiency in using a computer within a Windows environment and operating standard office equipment, including a calculator.
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