Content Developer

The Content Developer creates clear, accessible, and engaging content to support community college students during the College’s transition to Workday Student. This role focuses on developing content across web, email, and social media channels to help the student population, including first-generation students, working adults, part-time students, and students with disabilities, successfully navigate new systems and processes. The Content Developer plays a key role in advancing our commitment to reasonable access, communication, and compliance with Title II and WCAG 2.2 AA accessibility standards.

Content Development & Student Support

• Develops, edits, and maintains student-facing content for College websites and knowledge bases, email campaigns and transactional student communications, and social media and short-form digital content.
• Creates clear, supportive messaging that explains Workday Student processes, timelines, and impacts in ways that resonate with community college students.
• Writes content that supports key student moments such as enrollment, registration, financial aid, academic records, and graduation.
• Adapts messaging for diverse student audiences, including new students, continuing students, adult learners, and multilingual populations.

Accessibility & Compliance

• Ensures all content meets Title II and WCAG 2.2 AA accessibility standards, including plain-language writing, proper use of headings, lists, and structure, meaningful link text and descriptive calls to action, accessible PDFs, forms, and digital documents, and captioned and accessible multimedia content.
• Applies fairness-minded communication practices to reduce barriers for students with disabilities. Collaborates with accessibility, disability services, IT, and compliance partners to support institutional accessibility goals.
• Participates in ongoing review and remediation of content to improve accessibility and usability.

Collaboration & Strategy

• Partners with cross-functional teams (e.g., Admissions, New Student Onboarding, Records, Advising, Financial Aid, IT, Communications, Student Services) to gather accurate information and align messaging.
• Supports coordinated communication plans and content calendars tied to Workday Student milestones. Revises and updates content as system functionality, policies, or student needs evolve.
• Uses feedback, analytics, and student input to continuously improve clarity, effectiveness, and accessibility.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal and state, as well as internal regulations and procedures.
• Demonstrates the ability to adapt to changing needs of the College and business partners.
• Hours may include working outside of a normal workweek schedule as needed to meet workload demands.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• Bachelor’s degree in communications, English, Marketing, Education, Accessibility Studies or a related field.
• Three (3) years of experience in a related field.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.

LICENSES AND CERTIFICATIONS

• State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).