Control Room Dispatcher

Position Summary

This position serves as the central point of contact between the Department for Public Safety, the San Juan College Community and General Public. This position is responsible for receiving incoming calls for security services, dispatching officers as appropriate, monitoring alarm systems, video surveillance displays and campus emergency alert program as well as properly documenting requests.

MAJOR DUTIES

• Receives telephonic calls concerning crimes, emergencies, and other requests for security assistance.
• Contacts San Juan County Dispatch as needed to obtain outside agency assistance such as Fire, EMS and Police.
• Operates a computer aided mobile dispatch (CAD) system, and a multichannel radio console.
• Controls electronic access to campus secured areas; monitors the departments video surveillance camera and intercom systems.
• Monitors fire and burglar alarms and I.T. alarm systems for all campus buildings.
• Broadcasts orders to security officers in vicinity to investigate complaint or requests for service when appropriate; relays instructions or questions from remote units.
• Coordinates emergency alert system in the event of a campus emergency.
• Provides Badge ID issuance, parking permits and digital/ink fingerprinting services for the campus community.
• Relays radio and telephone messages between security officers and the campus community.
• Responds to questions from walk-in and telephone traffic.
• Performs various clerical duties including completing the electronic dispatch log and filing reports.
• Completes appropriate notifications to campus personnel and administrators during emergency situations.
• Serves as Campus Security Authority as outlined by the Clery Act.
• Performs miscellaneous job-related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Skill in records maintenance.
• Public-related communication skills.
• Computer data entry skills.
• Clerical, word processing, and/or office skills.
• Ability to react calmly and effectively in emergency situations over the telephone or in person.
• Ability to effectively operate a multichannel radio console.
• Ability to perform multiple tasks and solve problems in a technical setting.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Knowledge of fire and burglar alarm systems reporting.
• Skill in the use of computers and Computer Aided Dispatch software.