MAJOR DUTIES

• Receives telephonic calls concerning crimes, emergencies, and other requests for security assistance.
• Contacts San Juan County Dispatch as needed to obtain outside agency assistance such as Fire, EMS and Police.
• Operates a computer aided mobile dispatch (CAD) system, and a multichannel radio console.
• Controls electronic access to campus secured areas; monitors the departments video surveillance camera and intercom systems.
• Monitors fire and burglar alarms and I.T. alarm systems for all campus buildings.
• Broadcasts orders to security officers in vicinity to investigate complaint or requests for service when appropriate; relays instructions or questions from remote units.
• Coordinates emergency alert system in the event of a campus emergency.
• Provides Badge ID issuance, parking permits and digital/ink fingerprinting services for the campus community.
• Relays radio and telephone messages between security officers and the campus community.
• Responds to questions from walk-in and telephone traffic.
• Performs various clerical duties including completing the electronic dispatch log and filing reports.
• Completes appropriate notifications to campus personnel and administrators during emergency situations.
• Serves as Campus Security Authority as outlined by the Clery Act.
• Performs miscellaneous job-related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Skill in records maintenance.
• Public-related communication skills.
• Computer data entry skills.
• Clerical, word processing, and/or office skills.
• Ability to react calmly and effectively in emergency situations over the telephone or in person.
• Ability to effectively operate a multichannel radio console.
• Ability to perform multiple tasks and solve problems in a technical setting.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Knowledge of fire and burglar alarm systems reporting.
• Skill in the use of computers and Computer Aided Dispatch software.