"Control Room Operator"

Job Description:

• Have you got the ability to influence and manage conflict?
• Are you able to be proactive in ensuring the smooth running of the University?
• Do you have outstanding people and communication skills and the ability to adjust to different situations?

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Control Room Operator to join the Security Operations Team on a permanent, full-time basis.

Key responsibilities:

• Providing a range of services that support the safety and security of students, staff, and guests on the University’s campuses.
• Monitor and control electronic access and CCTV across the University campuses.
• Maintain accurate and timely written records of all activity and requests during your shift.
• Coordinate emergency and incident responses.
• Be proactive ensuring the smooth running of the university by providing clear and accurate information to our security officers out in the field.

Ō pūmanawa - About you

If you believe in providing a strong customer-focused service, have a high degree of empathy, ability to take the initiative, are astute, and can contribute positively to the team culture, then this if your role.

You will thrive in this role with a professional manner with people, an ability to influence and manage conflict, great communication skills, strong attention to detail, and self-management skills.

Key requirements:

• Outstanding people and communication skills including the ability to adjust to different situations.
• Ability to assess risk and develop strategies to reduce risk.
• Being team player as well as having individual responsibilities.
• Previous security experience, especially in similar control room environments, is desirable but not essential.
• Intermediate computer skills, experience with Genetec and Gallagher systems.
• Good health and fitness.

Role Description - Click here to see further information, including salary details.

Close date for vacancy: 27 August 2025.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Terry Tearikiau, Team Leader (terry.tearikiau@vuw.ac.nz).

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.