Control Room Operator

The Role

Working within our dedicated Control Room, you’ll be the central point for incident coordination across campus. You’ll liaise closely with the Campus Manager, deploy officers when required, and ensure that incidents are managed in a timely, proportionate and professional way.

But this role is about more than monitoring systems — it’s about judgement, communication and care.

You will:

• Act as the central hub for alarms, CCTV and site systems
• Communicate clearly and calmly via phone and radio, identifying key information quickly
• Support and direct Campus Safety Officers to incidents
• Make informed decisions, balancing safety, welfare and proportionality
• Record incidents accurately and ensure compliance with health & safety procedures
• Work collaboratively with colleagues and external partners, including Surrey Police

You’ll deal with a mix of routine matters and more complex situations. Some incidents may involve vulnerable individuals, so empathy, professionalism and a steady approach are essential.

About You

You’ll thrive in this role if you:

• Remain calm under pressure
• Have strong communication skills
• Can prioritise effectively and think clearly in developing situations
• Understand the importance of welfare and safeguarding
• Work well as part of a team
• Are confident using systems and technology

A full, current manual driving licence is essential, along with a willingness to undertake an enhanced DBS check and work within a 24/7 shift rota.