Coordinator, Benefit Programs
Job Summary
This position plays a critical role in the comprehensive administration, compliance oversight, and operational execution of employee benefit programs. This role supports faculty and staff across multiple campuses and employment classifications. The incumbent supports payroll and Human Resources Information System (HRIS) functions, ensures accurate enrollment, regulatory compliance, system integrity, vendor coordination, and employee education across a broad portfolio of benefit offerings, including health and welfare plans, retirement programs, and voluntary benefits. The position collaborates cross-functionally to resolve complex benefits-related issues and supports Human Resources (HR) strategic initiatives.
Primary Duties and Responsibilities
- Supports leader in administrative activities including, but not limited to, information distribution, invoicing, and reporting
- Completes various administrative projects, including expense reports and payment of invoices and contracts, composing and preparing correspondence that is sometimes confidential, and compiling documents for dissemination to campus and team leaders
- Processes or initiates Integrated Postsecondary Education Data System (IPEDS) HR data validation and reconciliation activities, 1095-Cs management and related reporting, ACO HR accepted/Payable process management, and Resource Database with system workflow set up and system ownership
- Partners with the benefits administration team and third-party vendors to resolve employee concerns and support a positive benefits experience
- Monitors progress on timely entry, maintenance, and updating of benefits-related information in HRIS systems from eligibility determination through termination; assists in identifying and correcting data inconsistencies
- Performs batch termination processing by validating separation data, updating employee records, and ensuring all workflows are completed accurately and in compliance with HR policies
- Performs various specialized, complex, sensitive, and confidential duties related to employee relations, compensation, and employee onboarding
- Provides high-quality customer service to employees and internal stakeholders regarding benefits, leave policies, and HR processes
- Conveys information to internal and external partners in a comprehensive, accurate, and effective manner; responds to ad hoc requests as they relate to human resource functions
- Performs billing reconciliation for supplemental and optional benefit programs by reviewing vendor invoices, verifying payroll deductions, and resolving discrepancies in collaboration with internal stakeholders and external providers
- Assists with internal and external audits by preparing documentation, verifying data, and supporting audit inquiries
*Performs Other Related Tasks as Required
*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.*
Required Minimum Qualifications
- Bachelor’s degree and three (3) years’ working experience related to the Essential Performance Requirements; or any equivalent combination of experience and education
Preferred Qualifications
- Master’s degree
- Degree in Human Resources, Business Administration, Communications, or Psychology
- Society for Human Resource Management Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) certification(s)
Knowledge, Skills and Abilities
- Knowledge of public-sector or higher education benefits administration, including best practices and regulatory implications
- Knowledge of HR administration integrations, specifically with payroll and its processes
- Knowledge of retirement plan structures, particularly within a state system environment
- Skilled in using benefit enrollment applications and enterprise systems, including word processing, spreadsheet, and presentation software with an emphasis on Microsoft Excel formulas, analysis tools, and reporting
- Skilled in strong attention to detail and accuracy in data entry, payroll processing, and reconciliation
- Skilled in excellent customer service and interpersonal relationships, including listening, verbal, and written communication
- Ability to interpret benefits-related documents, policies, and explain complex information clearly to employees
- Ability to manage complex processes with minimal supervision and take initiative in problem-solving
- Ability to work effectively in a collaborative, team-oriented environment
- Ability to think critically and communicate effectively in a fast-paced environment with varied and unpredictable work demands
- Ability to adaptively perform and prioritize multiple tasks and projects seamlessly, ensuring accurate and timely completion, while exhibiting strong attention to detail and organization
Physical Demands and Work Environment
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodation/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
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