Coordinator, Facility Operations

Coordinator, Facility Operations

Company:

North Carolina State University

Job Location:

Category:

Athletics - Recreation Services

Type:

Full-Time

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Department: 244040 - Wellness and Recreation

Location: Raleigh, NC

Essential Job Duties:
NC State University is seeking an energetic, innovative, and student-centered leader to join our team as the Coordinator, Facility Operations. We are looking for a proven leader who thrives in a fast-paced, results-oriented environment and is dedicated to empowering student staff. The successful candidate will foster a world-class environment for wellness and recreation, enhancing student success both inside and outside the classroom.

Reporting to the Assistant Director, Facilities and Operations, the Coordinator provides strategic leadership and oversight for the day-to-day operations of NC State Wellness and Recreation facilities, ensuring a safe, well-maintained, and proficiently staffed environment.

Primary Responsibilities include:

Facility Management & Strategic Operations

• Direct Comprehensive Operations: Direct the daily operations of a 430,000-square-foot multi-use facility that includes the Wellness and Recreation Center and Carmichael Gym.
• Stakeholder Coordination: Serve as a key operational liaison for varied campus partners, including Health and Exercise Studies, Performing Arts & Technology, NC State Athletics, Dining Services, and various external constituents.
• Outdoor Asset Oversight: Lead the management of extensive outdoor recreation spaces, including Miller Fields, Method Road Fields, and outdoor pickleball, tennis and basketball courts.
• Innovation & Efficiency: Identify and implement technology-driven strategies and streamlined processes to enhance facility effectiveness and operational efficiency.
• Assessment & Planning: Contribute to departmental goal-setting and the development and execution of assessment programs to measure and improve facility operations.

Personnel Leadership & Student Development

• Large-Scale Supervision: Recruit, hire, train, evaluate, retain, and mentor a student workforce of approximately 100 employees (Program Assistants, Facility Supervisors, and Facility Assistants).
• Training and Development: Design and deliver instructional opportunities, coaching, and performance evaluations that integrate student learning outcomes and foster professional growth.
• Administrative Management: Oversee all personnel logistics for the student staff team, including bi-weekly payroll processing and time-card management.
• High-Volume Service Excellence: Direct staff in providing elite customer service to a high-traffic environment serving 4,000 - 10,000 daily visitors across 120 operating hours per week.

Risk Management, Safety & Compliance

• Regulatory Oversight: Ensure all facilities operate in strict compliance with NC State University policies, as well as applicable national standards and safety regulations.
• Emergency Preparedness: Coordinate specialized in-service training regarding emergency, accident, and incident protocols. Maintain and update the departmental Emergency Action Plan (EAP) as needed.
• Compliance Tracking: Manage and verify all required safety certifications for student staff to maintain a constant state of readiness and mitigate risk.
• Conflict Resolution: De-escalate and resolve on-site conflicts, including policy non-compliance, unauthorized access, and behavioral concerns.

Other Work/Responsibilities:

• Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Experience/Education:
Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Required Qualifications:
Proactive and Independent: Proven ability to work independently, demonstrating initiative, critical thinking, and creativity.

Financial and Risk Management Expertise: Demonstrated experience managing budgets and mitigating risks in a facility setting.

Collaborative Team Player: Proven ability to collaborate, build partnerships, and contribute effectively to a fast-paced, results-oriented team.

Facility Operations Industry Knowledge: Demonstrated understanding of national trends and best practices in facility management.

Student Development Focus: Demonstrated knowledge of theories and practices that promote student development and learning.

Excellent Communication Skills: Exceptional written and verbal communication skills.

Leadership Development: Demonstrated experience in developing and mentoring leaders through practical application and learning opportunities.

Supervisory Experience: Proven success in managing, supervising, and mentoring student employees.

Commitment to Wellness: Passion for promoting healthy and active lifestyles.

Preferred Qualifications:

• Financial and Risk Management Expertise: Demonstrated experience managing budgets and mitigating risks in a facility setting.
• Facility Operations Industry Knowledge: Demonstrated understanding of national trends and best practices in facility management.
• Student Development Focus: Demonstrated knowledge of theories and practices that promote student development and learning.
• Supervisory Experience: Proven success in managing, supervising, and mentoring student employees.
• Commitment to Wellness: Passion for promoting healthy and active lifestyles.

Required license or certification:

• N/A

Position Number: 00100060

AA/EEO Statement:
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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