Coordinator for Student Financial Services
Job Description Summary
The application deadline for this position is 11:59pm EST on July 6, 2026.
The Office for Finance is committed to fulfilling Santa Fe College's mission by providing the highest quality fiscal services through excellence in customer service, integrity, accountability, and stewardship, working together to implement creative solutions and best practices in sustainability and diversity.
The Coordinator for Student Financial Services is responsible for recommending, implementing, and managing approved student financial control procedures and processes to ensure compliance with College Rules, the laws of the State of Florida, and the rules and regulations of other jurisdictions including Federal and State Student Financial Aid. The Coordinator will apply the generally accepted accounting principles for a variety of fiscal transactions; will exercise professional judgement in formulating/assisting in the formulation of policies and procedures; and will utilize a working knowledge of accounting principles and practices.
Responsibilities and Duties Include:
- Provides superior student-oriented customer service both with internal and external constituencies.
- Liaises closely and collaboratively with the Financial Aid department, Office of the Registrar, peers in the Office for Finance, and various student and academic affairs departments.
- Ensures transactions are in accordance with all rules and regulations pertinent to Student Financial Services, which will require thorough attainment of knowledge of Student Accounts and Cashiering functions.
- Coordinates the follow-up on deferment of tuition and fee programs to ensure that payments are received on schedule.
- Monitors Student Accounts receivables to ensure complete, accurate, and up-to-date records as well as analyzes delinquent account data.
- Performs due diligence on delinquent accounts, up to and including referring accounts to the college's collection agencies.
- Records and reconciles various loans, grants, and scholarships.
- Analyzes and resolves discrepancies within student financial accounts and general ledger departments ensuring follow-up and timely resolution.
- Prepares, processes, and completes account journal entries and payment requests.
- Provides resolution to various student accounting issues and/or complaints, dealing directly with students, pertaining to student financial accounts.
- Resolves complex and escalated customer service issues, dealing directly with students, pertaining to student financial accounts.
- Performs general cashiering duties when needed.
- Assists with preparing various fiscal reports regarding fee waivers and annual write-off information.
- Assists the Bursar in various areas such as data compilation, financial analysis, and 1098T processing.
- Assists the Bursar in managing student financial service operations that include, fiscal oversight, development of cash handling policies/procedures/processes and internal controls.
- Assists the Bursar in planning and implementing system/procedure improvements for student accounts and cashier accounting systems.
- Supports departments and auditing authorities during the auditing process.
- Supervises assigned staff.
- Travels between SF locations as needed.
- Provides service to the college through participation in events, committees, and other college activities.
- Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
- Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
- Provides service excellence through courteous, informed, accessible, and professional engagement.
- Performs other duties as assigned.
Reports to: Bursar
QUALIFICATIONS
Required: A bachelor's degree in business, accounting, finance, financial management or a related field with two (2) years of relative experience in financial services and/or a combination of related education and experience equal to six (6) years.
Additional Requirements: A criminal background check will be conducted. Applicants must have a valid Florida Class E Operator (drivers) license and be authorized to drive for the college.
Preferred: Working knowledge of student financial services processing and general accounting. Prior experience working in financial services at an institution of higher education.
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