Coordinator of Campus Visitation

Position Summary

The Coordinator of Campus Visitation is a highly professional, flexible, composed, organized and outgoing person that leads the admissions front desk and visitor center operations in support of the recruitment function of the university. In this high visibility, fast-paced environment, responsibilities include: answering the phone, providing superior customer service, greeting admissions guests, general college visitors and VIPs to the office, directing calls/visitors to appropriate offices for meetings, scheduling meetings for admissions and various offices, obtaining information from prospective students, assisting with daily campus visits, making sure all other aspects of campus visits are covered, and other duties as assigned.

This role is a high-impact, front-line position influencing students with their decisions regarding enrollment, financial aid and admission, which significantly impacts their Stetson experience. This position requires frequent directing of student employees, supporting daily visits, hosting daily and group visits, managing incoming call volume, checking voicemail, managing the front desk schedule, and maintaining the front desk policy and procedures documents through regular evaluation and updates. Coverage of the reception area involves the exercise of initiative, independent judgment, and discretion in various duties. Position requires the ability to work with sensitive issues requiring high levels of confidentiality and to positively promote the university's programs in daily contact with prospective students. Finally, setting campus visit appointments and completing data entry of visits are additional requirements for this position.

Essential Job Functions and Responsibilities

• Primary responsibility includes covering the front desk, greeting visitors, and answering high-volume telephone calls.
• Serve as the initial point of contact for many areas of the college, including all offices in the Rinker Welcome Center, and as a key source of information related to programs for participants, students, and staff.
• Data entry of prospective student visit information.
• Comprehensive front desk appointment scheduling for prospective families and staff, as needed.
• Respond to inquiries that may be referred to Enrollment Management from across camps.
• Manage and respond to incoming Customer Relationship Management (CRM) contacts from current and prospective students, community members, and staff/faculty.
• Collect documents for admissions, financial aid, scholarships, and records while ensuring accuracy and completeness.
• Handle high volumes of phone calls and in-person interactions during peak times, with interactions reaching 100 plus per day.
• Provide support in the Lynn Presentation Room with the technology needs of university constituents utilizing the space.
• Manages and mentors a small student staff of Customer Service Assistants. The team can range from 1-4 students. Being able to help students grow and learn professional skills is key.
• Must become knowledgeable about all aspects of Stetson University, including but not limited to academic programs, campus events and activities, orientation, athletics, housing, college policy, and important dates.
• Based on the needs of the office, the Coordinator of Campus Visitation may be called upon for other tasks at short notice. Participation in on-campus admissions events, occasionally in the evenings and on weekends, is required.
• Performs other site and position-specific functions as assigned.