Coordinator of Center of Excellence for Veteran Student Success

General Description

This position is responsible for providing a variety of quality support services to the Center of Excellence for Veteran Student Success veterans and active duty service members from all branches of the military; for collaborating with campus and community service providers to establish referral resources; for ensuring timely certification of Veteran educational benefits and processing of government documents for students; for ensuring compliance in assessment of eligibility and compliance with related laws and regulations; for serving as a liaison and consultant among students, within the Department, among other departments, and community organizations; and for providing reports to the Veterans Administration.

This appointment is contingent upon availability of grant funding. Once the funds from the grant that provide funding for this appointment are no longer available, this appointment may be terminated without cause upon written notice to the employee.

Reports To

Director of Center of Excellence for Veteran Student Success

What position(s) reports to this position?

NA

Minimum Education/Experience

Bachelors degree.

Minimum three (3) years' work experience in financial aid, admissions, advising, or veterans services office in an institution of higher education.

Required Knowledge, Skills & Abilities

Knowledge:

• College financial aid, admissions, and advising services
• Veterans benefits
• Supervisory principles
• Speak and write English plus another language
• Integrated computer systems to manage student data
• Demonstrated positive human relations and communication skills

Skills:

• Communicating, both verbally and in writing
• Basic computer skills, proficient in the use of Microsoft Office or similar software
• Organization and attention to detail

Abilities:

• To commit to quality student services
• Ability to communicate effectively in a higher education setting
• Committed to helping student achieve their goals to be successful and attain a college education
• Ability to work independently and coordinate work with colleagues and peers.
• Ability to work well as a team member in an instructional unit.
• Ability to communicate and articulate concepts in an organized manner verbally and in writing.
• Ability to read and understand content in order to assist students when they are having difficulty interpreting concepts verbally
• Ability to interact in an effective and encouraging manner with students individually and in groups.

Physical Demands/Working Conditions

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS:
The work is sedentary work which requires the person in this position to occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position; must be able to exchange accurate information in various situations.

This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.

This position requires the person to frequently use upper and lower body to exert force up to 10 pounds to grasp materials or equipment.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position requires the person to judge, observe, and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

Work is performed in an indoor, office setting

Work is performed regularly where decisions are made that could lead to major community or organizational consequences if there is a failure to make the appropriate decision at the time.

Work is performed during office hours with some evenings and weekends as required.

Preferred Qualifications

(3) or more years' previous supervisory experience in financial aid, admissions, advising, or veterans services office in an institution of higher education.

Bilingual.

Required Training

Annual Campus Security Authority (CSA) Training

Work Hours

Monday through Friday, 8:00 AM to 5:00 PM Evenings and weekends as required

Department

Veterans Services

Special Instructions to Applicants

Applicants are to thoroughly complete the electronic application and attach the required documents: Cover letter, resume and transcript conferring highest degree.

Job Duties (Position Specific)

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement)

• Assist in certification process for CEVSS of VA Benefits for eligible students each semester based on enrollment status and serve as Primary School Certifying Official for OCCC Veteran Services
• Assist in monitoring benefit-eligible student enrollment changes and report changes to VA each semester.
• Assist in monitoring and reporting attendance data each semester to VA on students receiving failing grades.
• Advise CEVSS Veterans and benefit-eligible students on VA regulations relevant to student eligibility, student rights, and responsibilities.
• Assist in building student records processes to include all required eligibility documents in compliance with VA regulations.
• Assist in representing the College in audits of veterans' student records and benefit programs.
• Assist in responding to any audit findings and take necessary actions to correct procedures causing errors.
• Assist in representing the College in communication with and reporting to State Accrediting Agency for Veterans education programs and VA Regional Office.
• Assist in promoting Center of Excellence for Veteran Student Success services through consumer information materials, Veterans Services Web page, student newspaper and other publications such as Catalog and Student Handbook.
• Assist with coordinating and promoting activities of CEVSS to celebrate veterans and their service to the country. Such events may include Veterans Day, a College veterans appreciation day, and guest speaker events
• Assist in establishing and sustaining a College Veterans Advisory Committee to study veterans' issues and make recommendations to improve services at OCCC
• Assist in developing and periodically updating a comprehensive resource document for veteran students and help students link to these resources for assistance with unique concerns and/or problems.
• Assist in hiring and training CEVSS Temporary employees and/or Work Study students to assist in the office with a variety of tasks.
• Stay current with Veterans Administration regulations about management of educational benefit programs, new programs, and services.
• Attend state and regional veteran conferences and workshops.
• Serve on College committees as needed.
• Assist in compiling statistics for reporting and research purposes.
• Advise the Director of CEVSS and/or Associate Vice President for Student Success on veterans' issues, audits, and office physical and budget needs.

Job Duties (Safety / Policy & Procedures)

• Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
• Contribute to a safe educational & working environment.
• Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
• Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
• Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.
• This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA). CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.