The Coordinator of Student Support Resources assists students in
times of need by providing personalized support and assistance that
allows students to achieve their full potential as students and
campus citizens. This non-clinical position engages with some of
the university’s most complicated students of concern to create and
implement strategies to optimally navigate a wide range of life
events that have the potential to affect the pursuit of their
educational goals, often by connecting them with specialized
resources at the university or in the broader community. The
Coordinator will respond to students who either self-present, or
who are referred or identified by a community member, and will
cultivate a meaningful and supportive relationship with the student
during the period of case management, which could be short- or
long-term depending on the nature of the concerns. This position
will serve as a lead advocate in using a network of key partners on
behalf of a student, including medical or mental health resources,
academic advisors, faculty, disability resources specialists,
financial assistance providers, student organization advisors,
and/or family members, among others. While doing so, the
Coordinator will employ a highly student-centered approach through
advising strategies that preserve and enhance students’ sense of
agency in relation to decision-making and problem-solving. The
Coordinator’s caseload will consist primarily of undergraduate and
graduate students living off-campus, mirroring similar support
functions that the university’s housefellows offer to residential
students.
Core responsibilities will include:
- Providing walk-in and by-appointment support and assistance for
students
- Consultation and advising services for faculty, staff, and
others regarding case-specific student issues
Coordinating case management for acute students-of-concern,
including collaboration with a variety of campus partners,
including Counseling and Psychological Services and University
Health Services clinicians and case managers where
appropriate
Responding to emergency or crisis situations in collaboration
with community health and safety resources, including University
Police. Weekend and evening hours regularly required for crisis
response and on-call work
Maintaining relationships with select students on leave of
absence toward engendering a return from leave that is
well-supported
Maintaining up-to-date documentation of services, including
reports and assessment of divisional work with students
Intake and triage reports about students of concern that are
submitted to the Office of the Dean of Students
Coordinating education and outreach in support of the
department’s work
Other duties as assigned
Adaptability, excellence, and passion are vital qualities within
Carnegie Mellon University. We are in search of a team member who
can effectively interact with a varied population of internal and
external partners at a high level of integrity. We are looking for
someone who shares our values and who will support the mission of
the university through their work.
Our ambition is to hire individuals who are prepared and motivated
to actively assist students who may be in emotionally-charged or
crisis situations in the context of a fast-paced and highly-engaged
environment.
You should demonstrate:
- Experience working with college and university students, and an
understanding of the common developmental issues associated with
that population (particularly at a high select university), is
preferred
- Strong communication, critical thinking, and collaboration
skills are essential for success in the role
- The division is especially interested in qualified candidates
who can give through their work/life experiences to the diversity
of our academic community and our engagement with a multicultural
student body
Qualifications:
- Master's degree in higher education or student affairs
administration, social work, counseling, psychology, or a related
field required, but we encourage applications from hardworking
individuals with relevant professional backgrounds
- 1-3 years human services or related experience required
A combination of education and relevant experience from which
comparable knowledge is demonstrated may be considered.
Requirements:
- Successful Background Check
Joining the CMU team opens the door to an array of exceptional
benefits.
Benefits eligible employees enjoy a wide array of
benefits including comprehensive medical, prescription, dental, and
vision insurance as well as a generous retirement savings program with employer
contributions. Unlock your potential with tuition benefits , take well-deserved breaks with
ample paid time off and observed holidays , and rest easy with life and accidental
death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus
pass, access to our Family Concierge Team to help navigate
childcare needs, fitness center access , and much more!
For a comprehensive overview of the benefits available, explore
our Benefits page .
At Carnegie Mellon, we value the whole package when extending
offers of employment. Beyond credentials, we evaluate the role and
responsibilities, your valuable work experience, and the knowledge
gained through education and training. We appreciate your unique
skills and the perspective you bring. Your journey with us is about
more than just a job; it’s about finding the perfect fit for your
professional growth and personal aspirations.
Are you interested in an exciting opportunity with an
exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
Student Programs
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
- Please visit “ Why Carnegie Mellon ” to learn more about
becoming part of an institution inspiring innovations that change
the world.
- Click here to view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity
Employer/Disability/Veteran .
- Statement of Assurance
