Counselling Clinical Intake Officer

Posting Date: 18 Jun 2026

Type of Position: Continuing

Location: Mackay, QLD, AU Rockhampton, QLD, AU

About this Opportunity

Continuing, Part-Time (0.6FTE - 43.5hrs/fortnight)
Wellbeing Directorate
CQUniversity Mackay or Rockhampton
Higher Education Worker Level 6
Total Remuneration $68,977 to $74,289 pa (including salary of $58,287 to $62,775 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

The Wellbeing Directorate oversees Counselling and Wellbeing services, supporting students with personal and academic matters that may impact their progress and overall development.

As the Counselling Clinical Intake Officer, you will be the first point of contact for students seeking support, providing initial assessment, triage and interim wellbeing responses. You will bring strong interpersonal skills, sound clinical judgement and the ability to engage sensitively with students experiencing a wide range of concerns. You will work closely with our student counsellors, wellbeing staff and other student-support teams to ensure students receive timely, appropriate and compassionate assistance.

This role is ideal for a proactive, empathetic professional who thrives in a collaborative environment and is committed to achieving student outcomes. You’ll be part of a supportive team that values shared learning, reflective practice and continuous improvement.

Be Rewarded

17% superannuation (with the choice to join an award-winning superfund)
5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)*
10 days personal/sick leave, plus 5 days carer’s leave*
7.25 hours engaged service leave
Fantastic professional and career development opportunities
Up to 26 weeks (six months) paid parental leave*
Access to an Employee Assistance Program and Fitness Passport

Position Requirements

Experience in supporting individuals with mental health concerns and understanding equity, social justice and cultural diversity.
Demonstrated experience conducting first-response interviews, assessing presenting issues, and managing a structured student intake and triage process.
Proven ability to make timely, well-reasoned decisions regarding interventions, referrals and appropriate support pathways.
Proficient knowledge in the use of information systems, web browsers, email software, Microsoft software or similar and Customer Relationship systems.
Ability to prioritise workload, manage competing demands and meet quality and time-based objectives independently and within a team.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Sunday, 5 July 2026

Job Requisition ID: 7501

Contact Details: Vanessa Roworth (07) 3228 4821 v.roworth@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.

*Pro-rata for part-time employees

#HEW6 ||#LI-CP1 ||#LI-Onsite ||Keywords: Case Management | Counselling | Crisis Response | Cultural Competence | Decision-Making |Diversity & Inclusion | Emotional Intelligence | First Response | Health Promotion | Higher Education | Intake & triage | Interpersonal Skills | Mental Health Support | Professional Ethics| Risk Assessment | Student Wellbeing | Support Services | Team Collaboration | University Education | Wellbeing Initiatives

Find Your Best Opportunity

Tell them AcademicJobs.com sent you!