CRM (Slate) Captain

Job Summary

The Slate Captain is a critical technical and strategic role within Enrollment Management, serving as the primary administrator and subject matter expert for Technolutions Slate CRM. This position manages all aspects of the Slate platform to support recruitment, graduate and undergraduate admissions, international admissions, financial aid, academic advising, Student Success and Career Development, and enrollment operations across the entire enrollment funnel.

Responsibilities

Slate System Administration - 40%

• Serve as primary Slate administrator with comprehensive oversight of system configuration, maintenance, and optimization across all enrollment functions.
• Build and maintain complex workflows, rules, decision trees, bins, and automations.

Data Management, Reporting & Analytics - 25%

• Design, build, and maintain queries, reports, exports, and datasets supporting recruitment, admissions, financial aid, and enrollment analysis.

Communication Strategy & Execution - 20%

• Build and deploy sophisticated email campaigns, SMS messages, and multi-channel communication pathways.

Training, Documentation & Support - 10%

• Provide comprehensive training to enrollment management staff on Slate functionality, best practices, and new features.

Strategic Collaboration & Innovation - 5%

• Partner with enrollment management leadership to align Slate capabilities with institutional strategic enrollment goals.

Required Qualifications

Bachelor's Degree. Minimum two years of hands on leadership experience with Slate or in a similar CRM/database management role.