Custodial Senior Supervisor

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The University of Michigan is seeking a DAY shift Custodial Senior Supervisor to manage the day-to-day custodial operations of a designated area within the Custodial Services unit of Facilities and Operations. This position has direct responsibility for supervising approximately 20 full-time regular bargained-for and temporary custodians. In addition, this position is responsible for ensuring the custodial staff follow the appropriate procedures and deliver quality service to preserve campus health and safety.

Please Note: The work schedule for this position is: Monday - Friday, 4:00 a.m. - 12:30 p.m.

• Manage and develop a cohesive, high-performing team of custodians that act in accordance with Facilities and Operations' guiding principles of being proactive, respectful, collaborative, and solutions-based.
• Provide a work environment that brings a high level of energy, team building attitude, environmental awareness, fiscal responsibility, customer service, and safety to the team and department.
• Plan work activities and establish work schedules and staffing requirements using departmental team cleaning standards.
• Perform payroll functions including accurate record keeping, vacation scheduling, and overtime assignments.
• Perform administrative functions, including monthly supply orders, updated inventories for stock, equipment, and laundry counts.
• Monitor equipment to ensure it is clean and maintained to departmental standards.
• Train staff in compliance with current cleaning standards.
• Ensure university and department policies and procedures are being followed correctly.
• Conduct regular performance evaluations to assess additional training needs.
• Proactively address issues as they arise. Manage labor relations issues and resolve employee complaints and grievances, including the first step grievance.
• Initiate disciplinary process including recommendation for discharge.
• Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.
• Coordinate the flow of work or services between departments and assist in the resolution of inter-departmental operating issues.
• Conduct Quality Assurance inspections on buildings and resolve issues.
• Collaborate with our campus partners via email, phone, video calls, and other communication resources to ensure that we are providing the highest level of service.
• Partner with Pest Management to ensure preventive measures are being taken in buildings.

Minimum Qualifications

• High school graduate or GED
• Minimum two (2) years of supervisory experience
• Considerable knowledge of the methods, materials, and equipment used in custodial operations and/or supervisory experience.
• Demonstrated excellent verbal and written communication skills
• Demonstrated knowledge of computer skills, including the use of Gmail, Google Drive (Sheets and Docs), and Microsoft Office (Excel and Word)
• Excellent customer service skills are a must!
• Demonstrated ability to develop positive working relationships with a diverse group of people at all levels of the organization

Desired Qualifications

• College degree
• Familiarity with task-team cleaning in a custodial operation
• Experience using a Computerized Maintenance Management System (e.g., AiM, etc.)
• Experience with Google Drive (Sheets and Docs)
• Knowledge of University policies and procedures
• Experience working in a union environment, including knowledge of labor contract administration

The work schedule for this DAY shift Senior Supervisor position is: Monday - Friday, 4:00 a.m. - 12:30 p.m.

This position may be underfilled at a lower classification as Custodial Associate Supervisor depending on the qualifications of the selected candidate. The starting salary for Custodial Associate Supervisor is $48,000 - $52,000.