Customer Advocate Specialist - Dermatology
Work from home option is available after training. This is a call center position servicing patient scheduling needs. This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions. This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments. This position has no responsibility for providing care to patients.
Responsibilities
Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner. Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed. Maintains excellent schedule adherence and productivity standards. Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls. Performs other administrative or clerical duties and projects as assigned by the manager.
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