Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

Job Description

The Customer Service Clerk is responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the Restorative clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors.

Responsibilities include:

• Accurately identify individual instruments. Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.
• Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments. Disinfect and wrap small equipment. Send equipment out for repair when needed.
• Prepare for pre-doctoral license exams twice a year. Set up & breakdown supplies, materials, and clinic before and after exams.
• Cross-train and rotate throughout the other three clinics as needed based on business needs.
• Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.
• Replace expired material in clinic crash carts.

Qualifications:

A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and experience is required. Experience with Windows-based software required; dental software experience preferred. Knowledge of dental terminology and dental procedures preferred. Excellent customer service and oral and written communication skills required.