Customer Service Counselor, Part-Time
Job ID: 300866
Location: Kennesaw, Georgia
Full/Part Time: Part Time
Regular/Temporary: Regular
About Us
Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!
Location
(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.
Job Summary
Assists students, prospective students, and parents regarding financial aid related processes throughout students' college experience. Collaborates with Division staff and other campus partners to provide timely and exemplary customer service
Responsibilities
KEY RESPONSIBILITIES:
- Monitors the department's phones and e-mail systems
- Provides timely and accurate responses to students, prospective students, parents and/or guardians regarding financial aid
- Documents communication, interactions, and information according to established guidelines
- Escalates inquiries to appropriate personnel, per guidelines
- Maintains compliance with institutional, USG, state, and federal regulations
Required Qualifications
Educational Requirements
High School diploma or equivalent
Required Experience
Previous experience in a customer service role
Preferred Qualifications
Additional Preferred Qualifications
Bilingual
Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education
Preferred Experience
Prior experience in services at an accredited institution of higher education
Knowledge, Skills, & Abilities
ABILITIES
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals
High level of empathy and ability to deal with difficult and confidential situations
Able to handle multiple tasks or projects at one time meeting assigned deadlines
KNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and Higher Education Act of 1965
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, OnBase, DegreeWorks, Salesforce / TargetX / CRM programs)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
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