Cyber Resiliency Program Manager

Job Summary

Program Manager serves as the second-tier operational leadership to ensure CRC operations are conducted professionally and effectively. This position leads, trains, and mentors CRC Program Coordinator 1's and student assistants, and supports the CRC Director and Assistant Director, Operations CRC to ensure seamless operations. This position supports the development and implementation of the overall strategy, vision, mission, and goals for GCITC and its CRC programs and partnerships, ensuring consistency with the vision of the GCITC and the State of Georgia. This position also supports the CRC Director and Assistant Director, Operations CRC to help recruit and retain key partners, and to manage the customer pipeline and growth for GCITC CRC programs and partnerships.

Responsibilities

The duties include, but are not limited to:

OPERATIONS AND PROGRAM MANAGEMENT:

• Manages the SAV (site assistance visit) program at the operational level, overseeing 2-3 CRC Program Coordinator 1 teams including up to 30 Student Assistants, while planning and executing 12-18 concurrent CRC SAVs at a time, ensuring standardized quality and consistency across teams.
• Utilizes and trains teams on SAV workflows, compliance and risk frameworks, and lifecycle management to oversee multiple engagements and manage dependencies.
• Uses analytical and advisory skills to lead vulnerability assessments, support the development of security testing plans and methodologies, and recommend remediation strategies.
• Manages the CRC team's execution of comprehensive cybersecurity risk assessments, identification and classification of vulnerabilities and risks, and cybersecurity monitoring services.
• Develops and deploys skills in organization, team leadership, and operational planning to translate enterprise strategy into reliable, scalable execution of operations.

COMMUNICATION, REPORTING, AND DATA SYNTHESIS:

• Aggregates and synthesizes data from CRC Program Coordinator 1 teams, pulls required metrics for the Assistant Director Operations, CRC, and produces structured reports and briefings for senior leadership, serving as the primary operational voice for SAV performance and impact.
• Translates data into strategic insight through a strong knowledge of SAV operations, reporting standards, metrics, and executive briefing processes.
• Utilizes advanced skills in communication, synthesis, and stakeholder engagement, as well as maintaining executive communication channels and representing subordinate teams to support leadership decision-making and business growth.

LEADERSHIP AND PROFESSIONAL DEVELOPMENT:

• Manages 2-3 CRC Program Coordinator 1s FTEs and up to 30 Student Assistants, pulls and synthesizes data as directed by the Assistant Director, Operations CRC, and briefs senior leadership on program performance, risk, and growth.
• Seeks continuous knowledge of cybersecurity frameworks and enterprise resiliency policy and governance to help improve CRC services and help inform CRC mission alignment.
• Develops and employs skills in organization, team leadership, and operational planning to translate enterprise strategy into the successful execution of operations.
• Supports executive decision-making to progress professional development toward Director-level responsibilities.

OTHER: Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in information technology, computer science, cybersecurity or related field of study with a minimum of three years of cybersecurity team support experience.

Preferred Qualifications

• Master's degree from an accredited college or university in information technology, cybersecurity, business or related field of study
• Industry IT or cybersecurity related certification
• Knowledge of the cybersecurity industry, compliance frameworks, and team support or management
• One year of team leader experience

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases
• Knowledge of cybersecurity principles and concepts

SKILLS

• Detail-oriented
• Strong interpersonal, verbal, and written communication skills
• Strong public speaking ability
• Effective problem solving and analysis skills

ABILITIES

• Ability to maintain confidentiality
• Demonstrated ability to oversee, collaborate with, and motivate peers and staff
• Ability to interface and engage with various staff, customers, and community stakeholders
• Ability to work in a fast-paced and dynamic environment

Shift/Salary/Benefits

Shift: Days/M-F (Work outside of normal business hours may be required)

Pay Band: B13

Salary: Minimum $68,500/annually

Salary to be commensurate with the qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.