Data Quality Specialist

Job Details

This position reports to the Assistant Manager of Records and works closely with the unit’s Associate Director and colleagues in the unit. The position is primarily responsible for data quality and maintenance of all University of Georgia donor and alumni information. This includes the processing and review of biographical updates of donor and alumni data received from fundraisers, alumni, and other campus databases.

Minimum Qualifications

High school diploma or equivalent

Preferred Qualifications

• Associate or bachelor’s degree preferred with any related experience, such as data entry, Microsoft suite of products, Blackbaud products, CRM database systems.
• Exhibits behavior that supports the mission, vision, and values of the University of Georgia.

Knowledge, Skills, Abilities and/or Competencies

• Strong attention to detail and proofreading skills
• Strong organization, prioritization, and time management skills
• Strong reading comprehension skills
• Excellent analytical, problem-solving, and decision-making skills
• Excellent verbal and nonverbal communication skills and the ability to deal effectively and professionally with a variety of people
• Self-starter, takes initiative, and can work independently as well as in a team environment
• Ability to follow directions and meet deadlines
• Ability to receive constructive feedback on a regular basis pertaining to overall performance and internal metrics
• Demonstrated superior customer service skills
• Proficiency in Microsoft Excel and Microsoft Word
• High standard of professionalism and adherence to confidentiality
• Ability to adapt to new technology
• Display learning agility, which is the ability and willingness to learn from experience and apply that to new situations in a successful manner
• Communicates and employs interpersonal actions that model high standards of professional, responsible, accountable, and ethical conduct

Duties/Responsibilities

(80%) Responsible for system-wide quality assurance (QA) regarding updates made by all system users. Monitor various QA reports daily. Communicate with CRM (GAIL) system users regarding proper update procedures. Engage in strong data hygiene practices and assist with establishing additional measurements.

(20%) Process updates received from various sources (e-mail, phone, automatic downloads, campus requests, online sources, print media, social networking sites) regarding alumni, students, and donors/friends to maintain the University’s central database of over one million entities.