Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies

Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students

Review, update, and reasonably comprehend information contained patient charts/records

Input patients’ information into the computer system

Scan patients' I.D. into the system/update charts when needed

Assign doctor codes when needed/end dates on charts

Provide doctors notes for work or school

Relay rationale for appointments which are cancelled or changed

Page students and/or doctors, as needed

Print daily student and screening list

Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.

Place outgoing and interoffice call.

Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.

Assist in the maintenance of paper assignments and maintenance of records.

Provide routine non-technical information upon request and/or refer to appropriate area.

Will use computer to schedule patient appointments.

Review, update, and reasonably comprehend information contained patient charts/records

Input patients’ information into the computer system for appointment.

Relay rationale for appointments which are cancelled or changed

Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)

Transfer incoming and outgoing calls within the building

Mail out screening letters to patients, note charts if mail was returned

Other duties as assigned.

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
• Ability to balance multiple tasks simultaneously
• Bilingual candidates (English/Spanish) are encouraged to apply
• Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as up to $19.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: 6
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page . Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Review of applications will begin immediately; position will remain open until filled. Apply today!

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer .

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.

Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies

Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students

Review, update, and reasonably comprehend information contained patient charts/records

Input patients’ information into the computer system

Scan patients' I.D. into the system/update charts when needed

Assign doctor codes when needed/end dates on charts

Provide doctors notes for work or school

Relay rationale for appointments which are cancelled or changed

Page students and/or doctors, as needed

Print daily student and screening list

Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.

Place outgoing and interoffice call.

Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.

Assist in the maintenance of paper assignments and maintenance of records.

Provide routine non-technical information upon request and/or refer to appropriate area.

Will use computer to schedule patient appointments.

Review, update, and reasonably comprehend information contained patient charts/records

Input patients’ information into the computer system for appointment.

Relay rationale for appointments which are cancelled or changed

Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)

Transfer incoming and outgoing calls within the building

Mail out screening letters to patients, note charts if mail was returned

Other duties as assigned.

Minimum Qualifications

High school diploma or equivalent and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
• Ability to balance multiple tasks simultaneously
• Bilingual candidates (English/Spanish) are encouraged to apply
• Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.

Anticipated Hiring Range

The anticipated hiring range for this position has been established as up to $19.00 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual’s particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: 6
University Title: OFFICE SUPPORT ASSISTANT IV
To review the University of Missouri’s Staff Compensation Structure you can view the Job Code detail page . Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Deadline

Review of applications will begin immediately; position will remain open until filled. Apply today!

Sponsorship Information

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits .

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer .

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.