Deputy Chief Information Officer

Job Title

Deputy Chief Information Officer

Agency

Tarleton State University

Department

Information Technology Services

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Deputy Chief Information Officer in the Office of Innovative Technology Solutions.

The Deputy Chief Information Officer (Deputy CIO) serves as a senior operational leader within the Office of Innovative Technology Solutions, responsible for delivering high-quality, student-centered technology services across the university. Reporting to the Chief Information Officer, this role leads the ongoing advancement of core service areas including academic technology, client services and endpoint management, and the IT service desk.

Essential Duties and Responsibilities:

• Lead and continuously improve service delivery across academic technology, client services/endpoint management, and the IT service desk
• Advance a student-centered, experience-driven approach to IT services, with particular emphasis on modernizing and differentiating the service desk
• Partner with academic leadership to support faculty enablement, teaching and learning environments, and the overall digital experience for students
• Ensure reliable, consistent, and scalable delivery of technology services, with a focus on service quality, responsiveness, and operational excellence
• Align service priorities and initiatives with the IT strategic plan and institutional objectives
• Lead, develop, and support teams responsible for service delivery, fostering accountability, growth, and a strong customer-focused culture
• Manage relationships with vendors and strategic partners to deliver effective and cost-efficient solutions
• Oversee planning and execution of initiatives within assigned areas, ensuring alignment with timelines, resources, and expected outcomes
• Represent the IT organization in meetings and engagements with campus stakeholders as appropriate

Minimum Qualifications

Required Education and Experience

• Bachelor’s degree in an applicable field or equivalent combination of education and experience
• 10 years of related experience.